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2009 Willy Street Co-op Customer Survey

2009 Willy Street Co-op Customer Survey

Willy Street Co-op’s mission has always been to provide the near eastside of Madison with quality natural and organic foods while promoting nutritional awareness. In an effort to better understand and serve the needs and desires of our Owners (and to understand why other shoppers are not Owners), we have constructed this survey. Last year, questions focused on Ownership – whether respondents knew about Owner benefits, whether they felt engaged with their Co-op, etc. This year we will focus more on your shopping experience – the quality of our customer service, our product selection, etc. Every comment is studied carefully and used in creating new and improved services that will keep Willy Street Co-op your favorite place to shop!

When a range of numbers is provided, please circle the one that most accurately reflects your opinion relative to the stated extremes (e.g., poor to excellent). If you have no experience or opinion regarding the question, please circle N/A. Please use a ballpoint pen to avoid ink leakage. Before the survey responses are processed, names will be separated from the data to preserve privacy. When finished, submit this to Customer Service and you will have a chance to win one of 10 $100 Co-op Gift Cards, good for purchasing almost anything at the Co-op.

Thanks for your support and comments,
Willy Street Co-op Management

The 2009 customer survey period is over. Thanks to all who participated and shared their opinions.