Orders are delivered between noon and 6pm on available delivery days. See map below for which days we deliver to your zip code. Orders must be placed by 8:30am for same-day delivery. Delivery operates out of our Eastside location; therefore only Willy East items are available for delivery. (Customer Service must have your current email address on file and your equity payment must be current before you can log in to submit your shopping list for delivery.)
Pick-up orders can be ready between 2pm and 9:30pm on available delivery days at Willy East. Orders must be placed by 8:30am for same-day pick-up. Currently orders are only available for pick-up at our Willy East location. (Customer Service must have your current email address on file and your equity payment must be current before you can log in to submit your shopping list for pick-up.)
|Account||Order Type||Fee||Fee w/eco discount1|
|Single Family Residential2||Pick-up||$9.99||$4.99|
|Business, Co-op Housing, Multi - Family Residential2,3||Pick-up||$14.99||$9.99|
NOTE: There is an automatic minimum $19.99 fee for deliveries outside our stated delivery area, if arrangements can be made.
We accept Visa/Mastercard, EBT_Quest and Check. Sorry, we cannot process gift cards for delivered items. We shop you pick up would be an option for using a gift card.
Deliveries are made to certain zip codes on certain days: (See this map)
Deliveries outside of these zones are sometimes possible. Please call our Delivery number (608-237-1234) to see if you are within this area. We do not ship items at this time.
Deliveries are made between noon and 6pm Sunday through Thursday.
To have your groceries delivered or ready for pick-up on the same day they were ordered, you must place your order before 8:30am on that day.
Have your groceries shopped into an environmentally friendly parcel!
If you will not be able to be present at the time of our delivery you may leave a check for the driver or you can set up a pre-paid account with us. If you are interested in setting up an account send your completed application to Willy Street Co-op, 1882 East Main Madison, WI 53704 attn: Accounts Receivable.
If no one answers the door when we deliver and no other arrangements have been made, we will call your phone number once; if there is no answer, we will continue on our delivery schedule and your card will be charged for the delivery fee plus a 15% restocking fee, but not for the groceries.
Due to our delivery schedule, our delivery staff will likely not be able to wait for you to inspect your full order. If an item does not meet your satisfaction, it may be returned. (See Return Policy below)
Inclement weather may require changes in our delivery schedule.
Returns for orders placed by check or Quest card will be credited on the next order. Purchases made on credit or housecharge could be refunded immediately upon returning to the store.
If there is a mistaken charge noted at the time of drop off, a refund can be picked up at customer service, or adjusted on their next order.
Returns will follow the normal return policy:
Customers may return items* for any reason within 90 days of purchase with a Willy Street Co-op receipt.
*Per Wisconsin statues, we cannot accept returns of wine or beer.