We welcome your comments and give each one attention and serious consideration. Send them to or fill out a Customer Comment form in the Owner Resources area. Each month a small selection is printed in the Reader. The rest can be found in the commons or in the binder near Customer Service. Thank you!
Q: Please post the menu for the deli—maybe near the info desk? Maybe another in deli. It is frustrating to be told to “go online” to find out what menu items are coming up-deli staff don’t even have the future menu.
A: Thanks for writing. The menu is posted online and is subject to change without notice. As we are running low on a particular item we’ll update the website although it may change on your way to the store. We are working on a way to increase the accuracy of the posted menu, and part of that process will be adding it to the counter. -Dan Moore, Prepared Foods Manager
Q: I come from the Westside so it’s not like I’d drop in. Can the Deli dept. do anything to make it more likely that I should find your Eggless Tofu Salad on Sat. morning to early afternoon? More weeks than not there is none of that product. Staff is very helpful in trying to dig around and find some, but it doesn’t make sense to me that you wouldn’t have it available on what I assume to be a busy shopping day. Thx.
A: Thanks for writing. Since it is difficult for you to just drop in, I’d suggest calling ahead and reserving some of the eggless tofu. With 48 hours notice I can guarantee it’ll be here. Thank you. -Dan Moore,
Prepared Foods Manager
Q: Have you ever offered rain checks? I live over an hour out, so when an item on sale is out of stock I frequently miss the sale price. I’ve tried the canned organic mangoes the last two times they’ve been on sale—no luck.
A: Most of our promoted items are planned in conjunction with offers made through our distributors for a limited time. Even though the distributor may be out of a product during the time of promotion, these companies never extend the offers beyond the original timeline. This limitation on their part prevents us from being able to offer rain checks. Sorry. -Wynston Estis, Assistant Store Manager
Second site recommendation
Q: Just saying: I’d like to see the Co-op reconsider another store at Metropolitan Place.
A: This site was looked at in terms of a potential Mifflin Street Co-op opportunity. The space was not as ideal as some of the other sites we have looked at. Thanks! -Anya Firszt, General Manager
Q: The “expansion” committee might look at strategic relationships with Star Liquor and Shafer Pharmacy leading to merger opportunities with these entities.
A: Currently we market food items with wine in conjunction with Star. We have not developed a working relationship with Shafer. We do not try to compete with the items that either stock—certainly we share our lot with those businesses. If you can offer additional ideas, let me know! -Anya Firszt, General Manager
Missing onion rings
Q: What happened to the world’s best (frozen) onion rings—Ian’s? You still carry Ian’s products but no rings.
A: Sorry. We are making some changes to the frozen section by getting rid of products that don’t sell very well. The Alexia onion rings were outselling the Ian’s by a long shot. We can still get a case for you if you want to special order them. I am sorry but I don’t think we’ll be carrying these in the future. -Matt Hofstede, Grocery Supervisor
Plant reference books
Q: Wish you would bring back some plant reference books. I always bought plants using guides because the sticker/price label doesn’t have enough info.
A: Thanks for the comment. I agree that a plant reference book would be a huge help in selecting the right plant for your particular growing conditions. So, we have added one to the shelf in the center of the produce section. Thanks again! -Matthew Fure, Assistant Wellness Manager
Smaller chocolate chunks
Q: Love the dark chocolate brick bars, but could you cut/slice them thinner for folks who eat them as is? Could the wrapping be thicker so product not easily exposed when saran tears?
A: Thank you for your comment. We have started to package the smaller odds and ends chocolate prices in the bags we use for Willy-packed items. Hopefully this packaging will be stronger and the pieces will be easier to eat as is. -Jesse Jensen, Grocery Supervisor
Q: Would you consider a curb cut for walking carts to the car at the end of the sidewalk to the right outside the entrance?
A: City limitations prevent us from making this heavily recommended action. However, because that is also access to our loading dock (big trucks), the idea is to discourage people from zipping out at that intersection. The preference is for you to use the parking lot thoroughfare. -Lynn Olson, Cooperative Services Manager
Q: Why donuts fried in transfats from Greenbush? If you/we carry them to draw in a wider clientele why offer foods with potential for cardiovascular risks?
A: We carry Greenbush donuts because they are great tasting local donuts. There isn’t a specific targeted consumer. There are, however, Co-op owners who choose to indulge in these delicious and unhealthy snacks. -Matt Hofstede, Grocery Supervisor
Q: What happened to Naked juices? My kid lives and grows on “Planet Green.”
A: The Naked Juice is back. The distributor, AJ Sweet, went out of business. The new distributor had a problem adjusting to the volume of juice they needed. -Matt Hofstede, Grocery Supervisor