Write Us!
We welcome your comments and give each one attention and serious consideration. Send them to or fill out a Customer Comment form in the Owner Resources area. Each month a small selection is printed in the Reader. The rest can be found in the commons or in the binder near Customer Service. Thank you!
Write Us!
We welcome your comments and give each one attention and serious consideration. Send them to or fill out a Customer Comment form in the Owner Resources area. Each month a small selection is printed in the Reader. The rest can be found in the commons or in the binder near Customer Service. Thank you!

I love the Co-op
Q: 1. I LOVE Willy Street Co-op and am so happy to have a west side store. I’m a 25-yr. member living on the west side. 2. Best employees—so helpful and kind. 3. The real reason for this…you got shelves in the checkout lane for bagging. Yay! This was a serious deficit.

A: Thank you so much for the great feedback! Our maintenance team did a wonderful job constructing the units for the ends of our registers, which gave us extra bag storage as well as a shelf to bag on. We are thrilled you appreciate them as much as we do! –Jenny Skowronek, Front End Manager–West

A Wisconsin staple
Q: Please start stocking shredded cabbage for homemade coleslaw. C’mon, it’s Wisconsin. We need it for Fri Fish Fry.

A: You have good timing! We just started making coleslaw mix in the Produce department at Willy West! It gets made on Tuesdays, Fridays, Saturdays and Sundays. –Megan Blodgett Minnick, Produce Manager–West

Speedbump blues
Q: Whoa! That speedbump is killing my car, and I go as slow as I can over it. I am all for people driving more slowly/mindfully, but a lower speedbump (or 3) would do the job, I would think. Thanks!

A: We have a more gradual bump on order that slopes more gently over a larger surface area. Should be installed soon. Thank you for your patience. –Wynston Estis, Operations Manager

Smaller bunches
Q: I would like kale in smaller bunches. Since it spoils so quickly I can’t eat it fast enough.

A: We really don’t have any control over the bunch size; they are based on industry standards. One solution might be to blanch and freeze what you might not use immediately. Another option is to use a process called “crisping” to maintain the integrity of leafy greens. –Andy Johnston, Produce Manager–East

Too much chatting
Q: Your staff should not spend time chatting with each other, when one is buying a snack, and there is a customer waiting to check out. Surely there is some other opportunity for them to discuss which hypo-allergenic dog breed one should adopt.

A: Thank you for taking the time to write. You are correct in that staff should not spend an exorbitant amount of time chatting about personal matters when working on the retail floor. While we do offer plenty of opportunity to discuss non-work related topics, the expectation for staff is to make waiting on our customers the number one priority. My apologies if you were inconvenienced in any way. I will make sure to reiterate this expectation with Front End staff.  –Jesse Thurber, Assistant Front End Manager–East

Goat milk ice cream
Q: Where did LaLoo’s goat milk ice cream go? Please bring it back! (It’s the only truly delicious ice cream that’s relatively low calorie. I can’t seem to find a taste for the vegan ice creams, which are sometimes lower calorie.)

A; Thanks for taking the time to send us feedback on the LaLoo’s goat milk ice cream. Unfortunately, our distributor discontinued the vanilla flavor, then the chocolate shortly after. We are currently searching for a replacement, refining our selections, and are open to any suggestions our customers enjoy. Thanks for taking the time to fill out a card! –Earnie Bruce, Dairy/Frozen Buyer–East

CHIPping
Q: Any other retail opportunities for “CHIPping” in Madison area besides Willy Street Co-op East and West?

A: Thanks for inquiring about the Community Shares of WI CHIP program. Unfortunately, currently Willy Street Co-op is the only retail organization providing the option to CHIP.  Fortunately, through the generosity of our customers, Community CHIP raised over $180,000 for local non-profits in 2011! Thanks again for your question! –Liz Hawley, Cooperative Services Assistant

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