Write Us!
We welcome your comments and give each one attention and serious consideration. Send them to or fill out a Customer Comment form in the Owner Resources area. Each month a small selection is printed in the Reader. The rest can be found in the commons or in the binder near Customer Service. Thank you!
Write Us!
We welcome your comments and give each one attention and serious consideration. Send them to or fill out a Customer Comment form in the Owner Resources area. Each month a small selection is printed in the Reader. The rest can be found in the commons or in the binder near Customer Service. Thank you!

No-Gmos
Q: Hi Willy Street folks, I just read the recent newsletter, including Dawn Matlak’s article on GM foods. I really appreciated seeing the issue raised, and I am writing to express my strong support for your no-GMO policy. I think it is the safest but also the fairest. It is a concrete way for us to be in solidarity with small and subsistence farmers all over the world—not to mention the bees, who many believe are endangered by (among many other factors) GM crops. Thanks!

A: Thanks so much for your feedback and your support. I will let Dawn and staff know! Take care! -Liz Wermcrantz, Editor

Falafel sandwiches
Q: Sometimes for my lunch break I like to stop at the Co-op for a falafel sandwich. Sometimes the falafel is heated, sometimes not. Cold (refridged) falafel are not super palatable. Can you come up with a consistent formula? If necessary, I can ask for falafel to be heated, but since my sandwich costs about $7.50, I would really like to enjoy it, rather than have to choke it down. Thanks!

A: Thanks for the feedback. The falafel is, in fact, supposed to be heated every time. My staff has been made aware of your experience and what others probably have experienced. We will try harder to be more consistent. Thanks again for bringing this to our attention. –Gina Jimenez-Lalor, Deli Manager–East

Safety stool
Q: The red stool in the women’s bathroom needs to go! Please replace with a sturdy, safe stool for all the kids that come to Willy St. My son is now 4 and I have been meaning to comment on this for years! Today was the last straw when he stepped on the back part, making the stool flip and he almost cracked his head on the sink. Luckily he was just scared to tears.

A: Thank you for bringing this concern to our attention. We have removed two stools from service and replaced them. –Dan Frost, Store Manager–East

More food please
Q: Hey, been a member for 15 years, love it all around. BUT. Your cold deli sucks; I used to always look forward to new and interesting lunches. For a year now, you have chicken emps, PBJs, Ham & Cheese sammies, spinach & tofu... Sure they sell, because that’s all you offer hungry lunch folks... Whatever happened to your spicy black bean wraps? Ever thought of making sammies out of your amazing chx salad? Pizza slices that don’t discourage when there is a $7.99/lb. tag near it? Just a nice, hippie sandwich each day by your inventive staff??? just thoughts. -Tired of your boring lunches.

A: All feedback is appreciated. It sounds like you may be missing out on a whole section of our Deli. We have a made-to-order sandwich program, so you can have a sandwich made to your liking...including one with that amazing chicken salad! We also have a new sandwich that we introduced a few months ago called the Happy Jack (cheese, spinach, cream cheese on a pumpernickel bagel). We are also going to carry a cashew cabbage and chile-roasted chicken wrap starting this month. In addition to these sandwich options, we do have a sandwich-of-the-day on most weekdays, sometimes cold and sometimes hot. Saturdays we have made-to-order burritos. And of course the pizza...I apologize for the confusion you were experiencing with the price per pound. Each slice usually ends up being roughly $2.50-$3.00. Hope this information helps! –Gina Jimenez-Lalor, Deli Manager–East

Remodel question
Q: I’m writing to ask about the expansion project. My question is: will expanding the project to the $4 million level have an effect on the prices of food and other goods at the Co-op? Thank you for your time.

A: Great question. Short story: The $4M project will not have an effect on food prices.
Long story: Our assets, including the improvements that would be made with the remodel, are paid for by either debt or equity. Debt is obviously money that others lend the Co-op. Equity comes from our profits and Owner’s Fair Share equity. We will use a combination of debt and equity to pay for the remodel. While equity, and thus our profits, will be used to pay for a portion of the remodel up-front and to pay down debt over time, the Co-op does not need to increase the amount of profit that it makes to do so. We currently operate on a sound financial basis and the remodel does not threaten or stress that operating principal. Therefore, food prices will not be impacted by the remodel project. –Anya Firszt, General Manager

Nutritional info
Q: Would it be possible to have the nutritional info for Willy-produced products available either in-store or online? In particular, my daughter (and I!) love your coconut date rolls, and I’m not sure how many a healthy serving would be! (We could eat an entire bag in one sitting if the mood hit us!) Thanks!!

A: Thanks for writing in to ask about nutritional information on our products. The specific product you mention in your comment, the coconut date rolls, are not made in our kitchen, but by the Jewel Date Company of California. Below please find their contact information, they may be able to help you with further information on nutritional content and/or portioning:
   The Jewel Date Company
   84675 60th Ave Thermal, CA        92274
   (760) 399-4474
We are working on disclosure of nutritional information for our house-fabricated products and expect to be able to disclose this on labeling or signage by June 2014. -Best, Josh Perkins, Production Site Manager

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