We welcome your comments and give each one attention and serious consideration. Send them to or fill out a Customer Comment form in the Owner Resources area. Each month a small selection is printed in the Reader. The rest can be found in the commons or in the binder near Customer Service. Thank you!
Q: Visiting from a co-op in San Francisco. Everyone here was extremely knowledgeable and friendly. I was personally approached and helped by 4 separate workers! Kevin, my cashier, was especially friendly. Thanks and keep up the good work!
A: Thank you for the positive feedback! We try our best to be friendly and helpful to customers and hearing that we are succeeding is much appreciated! Thanks! -Kristin Esselstrom, Front End Manager
Q: I try hard to remember my bags when shopping at the coop, so as to be a little bit less of a stress on non-renewable supplies. I appreciate the coop giving a refund for every bag I use, but cashiers rarely credit my effort. I could remind them, I just don’t feel like it’s worth the effort. Could you please switch to the policy they use at Mpls Coops where you ask for a bag credit coupon that you can donate to a local cause (i.e. community gardens). I think this would be easier. I would feel more inclined to get my coupon/bag credit, so as to be able to donate the $ to a worthy cause. Thanxs.
A: Thanks for the suggestion! We may be examining our bag credit program in the near future, so we will take that idea into consideration. In the meantime, you could ask your cashier to CHIP your bag credits. Thanks! -Kristin Esselstrom, Front End Manager
Q: How about a taste testing session/info class about oils? Specifically how to cook with certain ones, finding the best tasting olive oil for dipping, etc.?
A: Great! I’ll work on this in the near future. -Lynn Olson, Cooperative Services Manager
Q: I would love us to carry some ceramic teapots with a ceramic insert for the loose tea (instead of metal mesh). It tastes better! (I love all the new tea accessories in great colors!)
A: Done! The company has started to discontinue the ceramic infusers but told them it would be mistake. Meanwhile, there are 4 on the way. Thanks for the suggestion. -Lisa Stag-Tout, Wellness Manager
Q: I shop at Willy because I became very sick and can only eat meat, fruit and veggies (no starch-potato), mainly organic. There has been no meat in the deli lately. I often depend on the deli so I hope you can cater to non-vegetarian customers too. I was told there is no meat on April’s menu.
A: Thanks for writing. Beef prices have been very high lately. We have been trying to bring back some of our chicken dishes. While we try to keep a consistent mix in our cases, our offerings are often as dependent on cost as they are to our customers—we buy and stock what we can afford to sell at reasonable prices. -Dan Moore, Prepared Foods Manager
Q: Would you please start carrying the whole grain version of Rudi’s spelt tortillas?
A: Thank you for your interest in whole grains and tortillas. I think this product would be a great addition to our current line of tortillas and wraps. Thanks for the excellent suggestion. I’m hoping that we can bring this in soon. If you can’t wait, visit Customer Service and they can get you set up with a special order! Thanks again for your suggestion! -Patrick Humiston, Dairy Buyer
Q: We are concerned about rising prices of food and reports of hoarding. We are requesting that the Coop stockpile certain basics to avoid shortages and rationing for members. Apparently speculators have created a volatile situation.
A: Unfortunately we do not have the space or resources to do what you are asking. The article you attached talks bout how this problem will affect “the world’s most desperate nations.” I believe the reason for this is that most of the income earned by someone living in a poor country goes to pay for their food. So if food costs rise 20-30% and 80% of your income currently goes to cover your family’s food... I think you get the picture. The rising cost of food is going to have a very negative impact on people who are poor—both here and abroad. Thanks for your comments. -Dean Kallas, Merchandiser
Q: Tremendous thank you to the “Home Delivery” staff. I have been unable to shop in person for all of Feb and the beginning of March. Your cheerful, efficient, accurate services have saved my life-sanity-emotional balance. Keeping my food needs so easily met has made all the difference in my healing from devastating, physically debilitating consequences of the flu. You are ANGELS with a van! Much more practical than wings! Much gratitude for this aspect of Willy St. Co-op’s shining light in Madison.
A: Sorry to hear about you health but glad to know that we were able to assist you in your nutritional needs through our Co-Shop delivery service. -Wynston Estis, Assistant Store Manager–Products