We welcome your comments and give each one attention and serious consideration. Send them to or fill out a Customer Comment form in the Owner Resources area. Each month a small selection is printed in the Reader. The rest can be found in the commons or in the binder near Customer Service. Thank you!
Q: I think customers should be made aware that panhandling is not allowed in the parking lot or on the premises so they don’t fall prey to sob story scams and don’t feel guilty saying no. Could there at least be a sign up outside that says, “No panhandling allowed?”
A: Thank you for bringing your concern about panhandlers at Willy Street to our attention.
Every year, particularly in the warmer months, we are faced with the dilemma of managing panhandlers. We have never made a request of our customers to help us with this but this year we will. You are right that we have a lot of panhandlers in our lot, sometimes more than five or six different people in a day. Some of these folks live in homes here in our neighborhood; we see them nearly every day and get to know them and their challenges. It had been a difficult issue to respond to because many of the people who shop and work here choose to give a little money to the folks who ask gently for it.
We have realized, though, that by giving money or food to the people that panhandle in our lot that we are not encouraging them to use the community organizations that are here to offer them support. These organizations offer more than food and shelter; many of them offer medical screenings and other types of assistance that we don’t. WSGC owners are committed to community, making the decision to encourage folks that need help to use our community assistance organizations is the responsible decision.
Thank you for voicing your concern -Wynston Estis, Store Manager-Operations
Q: I love Sno-Pac frozen vegetables. I eat green beans or broccoli almost every night. I have noticed lately that the packages have tiny holes in them. There are usually four holes in a line under the flap near where the bags are sealed. Any ideas about why they are there?
A: I contacted Sno Pac Foods and they said the holes prevent the packages from popping or exploding when packed into cases. Also they said these holes are an industry standard that doesn’t decrease the quality or shelf life. -Matt Hofstede, Grocery Coordinator
Q: Have you ever considered stocking handmade flour tortillas? I used to get really great (thick) handmade tortillas at the former Mexican grocery on Fair Oaks, but don’t see them anymore. I thought they were locally made and wonder if you would consider trying them and see if there is demand for a really good flour tortilla.
A: We haven’t considered this product before but it sounds wonderful. I will try to find out if this type of product is available for us to sell. Thanks for the suggestion. -Matt Hofstede, Grocery Coordinator
Q: The guy at the Juice Bar with short hair (Tim) is amazing—kind, efficient, very knowledgeable and a pleasure to see.
A: Thanks! We’ll pass along the compliment. It’s always nice to get positive feedback. -Dan Moore, Prepared Foods Manager
Q: Please bring back OatsCreme machine!
A: Thanks for writing. It’s back! Enjoy! -Dan Moore, Prepared Foods Manager
Q: On switch to Alden’s Organic Ice Cream and dropping most of Breyer’s: Breyer’s is not quite as pure and simple as it once was, but it still is a more natural recipe, unique in the market and it is a Wisconsin product, not Eugene, Oregon. They shouldn’t want to sell their product here and we shouldn’t want to sell ours there!
A: Thanks for the feedback. Breyer’s corporate headquarters are in Green Bay, but their production facilities are not local. Some local ice creams that we carry are Sibby’s and Cedar Crest. Thanks! -Alex Risch, Assistant Grocery Manager
Q: I love this place. Thanks for adding “Fabulous Flats” bread. Please add the whole wheat—it’s yummy and good for you.
Thanks to the cheese folks for a great suggestion on a cheese choice.
A: We’re looking into bringing the whole wheat in. Thanks for the comment. -Paul O’Donnell, Grocery Staff
Q: Pachamama Coffee is great! Would you please offer their single-origin coffees in bulk? I think it is wonderful to support farmer-owned cooperatives when possible. Thank you!
A: We will be making some changes to the bulk coffee set in the near future. At that time I am planning to have Pachamama in bulk. Thanks for your comment! -Dean Kallas, Merchandiser
Q: We would appreciate sushi made with brown rice. Not able to eat white rice. Thank you.
A: Done! You can now find a selection of Okinawa Sushi made with brown rice. Thanks for your comments! -Dean Kallas, Merchandiser
Q: Now that spring is here, I think it would be great if the Co-op sold almost only local (or at least Midwestern) produce—maybe new contracts would have to be drawn up but why sell California broccoli? Saves outrageous fuel cost, helps local eating. And do Wisconsinites really need bananas? There are other sources of potassium.
A: It’s pretty early in the season for most local veggies! If local farms don’t have it, we can’t offer it. Bananas are the #1 seller in the Produce department. It is my job to serve the needs of the membership, and they clearly want to purchase bananas at the Co-op! -Andy Johnston, Produce Manager
Q: What cool bags you had! I loved the canvas bags with the veggies and fruit with the Willy Street logo. Such cool colors and such nice quality canvas! I came in Mother’s Day to purchase one for myself and one for mom, but was disappointed to find they had sold out. Who made them? Whomever it was has great artistic talent.
A: THANK YOU so much. I’m glad you liked them so well! I’m sorry to learn they weren’t still in stock for your gift to your mom. We too were surprised at their popularity. We have plans to create more sometime soon—I’d like to do another three designs—so keep your eyes peeled for these this summer! They’ll be the same great canvas too! Thanks again. -Amber McGee, Communications Art Coordinator