Write Us!
We welcome your comments and give each one attention and serious consideration. Send them to or fill out a Customer Comment form in the Owner Resources area. Each month a small selection is printed in the Reader. The rest can be found in the commons or in the binder near Customer Service. Thank you!

Hatin’ on packaging

Q: Hate the cut up veggie packs in the produce section. Way wasteful packaging!

A: You’re not the only one! Pre-packed items are a hot trend in the industry, not at the Co-op. We didn’t sell many and discontinued the items. -Andy Johnston, Produce Manager

Fresh juice

Q: Please keep Midnight Blue in the fresh juice section. It has not been there for a week. It’s my favorite. It would be great to have available at the Juice Bar too.

A: I apologize for the out-of-stock. We have been trying very hard to keep it in stock. It’s a favorite among customers and staff alike. We will definitely make it a top priority when making juices for the grab-n-go cooler. However, at this time, we have chosen not to offer it as a made-to-order smoothie. It takes a considerable amount of time to make fresh because of the number of ingredients as well as the blending time to get the kale nice and smooth. Please look for the Midnight Blue in our grab-n-go cooler and keep buying them. They are tasty and good for you! -Megan Blodgett, Deli Manager

Just one slice of bread

Q: My toddler can’t/won’t eat a whole deli sandwich and doesn’t like the toppings anyway. Some staff will just let us buy a single slice of bread to go with the sliced meats, but some won’t and one person claims we’d have to pay the entire price of a sandwich if we just wanted a piece. Can you clarify policy amongst staff? And please, please help a mama out and let us buy our kids’ lunch here! Thanks—you’re doing a great job, folks!

A: I’m sorry you’ve had a problem getting just one slice of bread! I’ll be sure to address this inconsistency with the Deli staff. Thanks for the comment! -Megan Blodgett, Deli Manager

Improving on perfection

Q: Didn’t think it was possible to get more goodies in the same space at the salad bar, but you seem to have done it in the new arrangement. I guess it is possible to improve upon even near-perfection.

A: Thanks for the comment! All of the Deli staff worked hard to make the salad bar reset happen. We’re really happy with the results! -Megan Blodgett, Deli Manager
Coffee question

Q: Would you please, please order Black & Tan Coffee?

A: I looked up Black & Tan Coffee online and realized it is a blend of dark and light roasted coffees that are mixed together (like the beer drink with the same name), rather than a company or brand. I have talked to some of our coffee vendors and asked them what two coffees when mixed might fit the bill—Equal Exchange suggested their Breakfast Blend or maybe a Nicaraguan/Bolivian Mix, and Just Coffee suggested their Bike Fuel. Apparently, Just Coffee is selling a blend they make for Ace Hardware called Black and Tan. Maybe that’s what you’re looking for. Thanks for your suggestion! -Dean Kallas, Purchasing Manager

Kids cooking

Q: Our second cooking class with Kathleen and enjoyed it greatly. It’s wonderful to get kids involved—learning where the food comes from and how to make it. Great programming.

A: Thank you! We’re so lucky to have Kathleen teaching these classes. It’d be great if more parents were interested—class sizes have been discouragingly low. -Lynn Olson, Cooperative Services Manager

Pump it up

Q: As a convenience to your many bike riding members, it would be nice to make free air available for bicycle tires. The ideal would be a powered compressor like the one at Machinery Row and Memorial Union, but a hand-powered pump would work, too.

A: We got a bike pump now. Ask for it from Customer Service if the need arises. Thanks. -Wynston Estis, Assistant Store Manager

Talkin’ turkey

Q: Will you have Thanksgiving turkeys available? Where do you get them from? How much will they be? Sizes? How do we order one?

A: We will have Turkeys available in November. We get some fresh from Bell and Evans, and Eberly, and some frozen from Organic Valley. I do not have the pricing yet. Sizes normally range from 8lbs.-24lbs. for the fresh and 8lbs.-14lbs. for the frozen. We start taking preorders for reserving birds around the beginning of November. Please let me know if you have any other questions. Thanks! -Dean Kallas, Purchasing Manager

Food shipped from other countries

Q: Just want to express my gratitude at such an excellent newspaper this time!!! The good info, well researched indeed, was outstanding! I am honored to still be part of such a vital and positive part of the world (proud to be a 4-digit member!!!).
Going forward, I ask that you address the deep concern I have about food shipped from other countries, from a thoroughly wasteful standpoint, the insulting standpoint toward U.S. farmers, and also the standpoint of unknown toxins. The melamine fiasco in the pet and human food/drink from China was one tragic and infuriating example. To my knowledge, there has even been an increase in specialty clinics for pediatric kidney issues from this, although it is a sure thing that would not be part of their advertising!
Please make sure you do NOT carry foods from China. I once recently stopped in to get some food at Regent St Market, a neighbor store that sells organic food, and was horrified to see that the only frozen vegetable choices I had were from China!!! The good news is that I immediately complained about this via email and the next time I was in, I checked and the frozen veggies were from U.S.
I’ve not done a similar check at your store but sure hope I would NOT find frozen food or any other food that has come from China, even if the food came from there and then was routed through another country. China has figured out that their reputation here is VERY sullied with a lot of consumers, so have resorted to this ploy, or also when they can just don’t put “made in China” on labels. Not sure if that is true for their food/drink products. Please, please do not buy food from China.
Thanks again for everyone’s great efforts! I sing your praises to all!

A: Hope you are having a great day! We do our best to source things from the U.S. Currently our frozen organic vegetables are from the U.S. and one from Mexico. Sno Pac organic frozen veggies always come from Minnesota and I would recommend buying their products. The main problem we run into is manufacturers switching where their supply comes from and the only way to tell is to check the bag and see what the product’s country of origin is.
We run into this same problem with bulk items, but now post the country of origin information on our bins (bottom left hand side) and change it when they come in from a different place.
I appreciate your feedback. (Thanks for the compliments on the newsletter!). Thanks! -Dean Kallas, Purchasing Manager