We welcome your comments and give each one attention and serious consideration. Send them to or fill out a Customer Comment form in the Owner Resources area. Each month a small selection is printed in the Reader. The rest can be found in the commons or in the binder near Customer Service. Thank you!
SAVE ME A SEAT
Q: The new store plan does not have adequate seating in the dining room. Move the cash office to the back and increase seating, move customer service against the front wall, shift the checkout and double the seating. I really feel that this store is not large enough for the traffic you will experience.
A: Thanks for your confidence in the second retail site’s success. Although the floor plan is laid out differently, it is roughly the same size as our current site. The seating area can be arranged differently to accommodate more chairs than the current plan indicates. -Wynston Estis, Assistant Store Manager–Operations
MEAT GUYS ROCK
Q: It almost seems unfair to single out any one department, but I’ve got to say that the folks in the meat dept. are deserving of the highest praise! Whether it’s the delivery schedule, or the conditions under which animals are raised, or what cut of beef might work well for a particular recipe, or whether Hamlet’s change of character at the end of Act IV is ironic or sincere—those folks answer every question I throw at them in a friendly and professional manner. I have no desire to buy meat anywhere else! Meat guys rock!!
A: Thanks for the awesome compliment! I’ll pass it along to our hard-working meat staff! -Megan Blodgett, Deli Manager
PRODUCT SELECTION AT THE NEW STORE
Q: Please carry the same produce, bulk foods and spices, and cheese at the new store. Not sure why you are planning liquor. If new store is lacking in produce or bulk, I’ll end up driving back here with trouble parking. The University/Park location is terrific. Downtown Middleton folks can walk!
A: No problem! We are planning to feature all of the same quality products we feature here and then some! -Lynn Olson, Director of Cooperative Services
Q: I used to shop using my canvas bag instead of a basket. It was indeed easier than carrying a basket. But when you notified us of a change of policy based on unease of staff watching shoppers put items into their bags and, to top it off, catching someone on his way out with $250 meat (unpaid) in his canvas bag... It makes perfect sense to ask us to use baskets. Folks should let go of their old habits and realize the new policy keeps food prices down for all of us.
A: Thank you for writing. We all appreciate the support of the membership on this issue. -Wynston Estis, Assistant Store Manager–Operations
Q: Please always a vegetarian frittata. Folks can always layer on the meat if they want it.
A: Thanks for the comment! Most of our breakfast frittatas are vegetarian, two of them aren’t. I can talk to our Kitchen about making vegetarian versions of these two frittatas. We also offer a vegan tofu scramble with seitan every day of the week. It’s delicious! Thanks again! -Megan Blodgett, Deli Manager
Q: I never thought to leave positive comments on the cashiers—they are all at least competent (most more so), but Morgan is superlative—caring about customer feelings and ensuring a positive shopping experience. Clone her.
A: Thank you for the positive feedback! I will make sure to share your kind words with Morgan. -Jesse Thurber, Assistant Front End Manager
Q: Why are left turns allowed at all?
A: I was hoping we would figure out a better solution to left turns out of the lot before long. Alas we are still in pursuit of a solution our drivers can support 100%. Left turns mid-morning and after 7:00pm don’t present as many issues as at other times. We are reluctant to require drivers headed west to go out of their way every time they exit the lot. We’ll keep pursuing a solution. -Wynston Estis, Assistant Store Manager–Operations
Q: Please bring back the Granola Bites, at least the peanut butter ones. I have been telling people about them but there hasn’t been much time to get in the habit of getting them.
A: We carried the granola bites for over a year, but sales were always very slow for them so we recently decided to discontinue them. Have you tried our granola bars? They are similar and sell quite well. Thanks for the comment! -Megan Blodgett, Deli Manager
Q: I was disappointed to read that the new WSGC will have an expanded meat market. Aren’t we (Co-op owners/members) a bit ashamed of that? When globally, ethically and intellectually we know that a plant-based diet is better for our environment health and the animals. I’m shocked.
A: Thank you for your comment. Surveys and feedback show that a majority of our Owners are meat-eaters, so we offer them local, organic, humanely slaughtered and grass-fed meat. But you’re right—raising livestock irresponsibly is not good for our environmental health. In many of our educational efforts, we tend to use the “give the information and allow the customer to make an informed choice” method. To that end, we’ve printed this fact in a few newsletter articles in the last year. The most recent time was in the “Newsbites” section in October ’09. And we will continue to mention it, including your comment, in the future. -Lynn Olson, Director of Cooperative Services