Write Us!
We welcome your comments and give each one attention and serious consideration. Send them to or fill out a Customer Comment form in the Owner Resources area. Each month a small selection is printed in the Reader. The rest can be found in the commons or in the binder near Customer Service. Thank you!

BONGO VIDEO RETURN BOX
Q: Bring in Bongo Video return box please! Many months ago this was mentioned. Please follow through. It would be a great way to support local video renting and a big convenience to many coop members.

A: The dropbox is next to the ATM. Sorry about the delay in getting this completed. -Wynston Estis, Assistant Store Manager–Operations

SCOOTERS ARE NOT BIKES
Q: Scooters (motorized) are parking in the bike racks and taking up all our spaces! They are not bikes!

A: I’ve asked our managers on duty to keep an eye out for this. If you notice a scooter in bike parking, please let Customer Service know and we’ll take it from there. Thanks for writing. -Wynston Estis, Assistant Store Manager–Operations

BPA LINING
Q: Please could you list the vendors (can foods) and if they have BPA lining their cans?

A: Check out the binder about BPA in the Owner Resource Area. We have contacted manufacturers about the lining in their cans, and the binder includes their statements on BPA use. We’ve continued to ask them to seek alternative can linings and are hoping for positive change soon. Regards, Liz Hawley, Co-op Services Assistant


Q: I ♥ Willy St. Co-op! It makes me happy every time I shop here. Thanks!

A: Thanks for the positive feedback! -Liz Hawley, Co-op Services Assistant

MAKING THE WORLD A BETTER PLACE
Q: We were stopping in for a few things when my fiancé hurt himself. You provided help, meds, bandages and juice—and we aren’t even members of your co-op! Thank you for acting so quickly and helping keep him from passing out. This is why I believe in co-ops. People come together to make the world a better place—for food, for living, for health, for strangers. THANK YOU!

A: Thank you for stating your appreciation of our staff. I’m going to post your comment for the staff to see your kind words. Co-ops and cooperation do make the world a better place. -Wynston Estis, Assistant Store Manager–Operations

BAR CODES
Q: I am respectfully requesting that when affixing the Co-op bar code onto the Kickapoo Coffee cans that you don’t obscure the roasted on date on the Kickapoo bar code. I have seen a couple like this and if one tries to peel back the bar code it just takes the printing with it. This date on the cans is new for Kickapoo Coffee and a nice feature for those that want to know when the coffee was roasted.

A: We are working with Kickapoo to get all of their cans to have individual UPCs. Currently we cover the universal code with a sticker UPC for each flavor. When this happens all of the universal UPC code must be completely covered. Unfortunately this also covers the roast date. In the future we will manually date the cans on the bottom if the printed roast date needs to be covered. Thank you for your comments. -Erin Todd, Bulk Buyer

KILLER COOKIES
Q: Your peanut butter chocolate chip cookies (gluten-free) are killer! I’m desperate for calories and would sign a contract if necessary to take three a day. Unfortunately, they are so good they are often gone by the end of the day. Any chance you might up production?

A: Thanks for your comment! You’re right; those made-without-gluten chocolate chip cookies are a hot-seller! We’ve recently upped our orders so that we can keep them in stock, and we’ve also added multi-packs of these cookies so you can buy a bag and enjoy them at home. Thanks again! -Megan Blodgett, Deli Manager

WE ALL SCREAM FOR ICE CREAM
Q: It’s summer and customers want ice cream after dinner. If the Juice Bar closes at 7:00 that is not enough time to come over from w.side and get dessert. It should be avail until close—it is only a dipper to wash. Michael’s and Choc Shop are open much later.

A: Thanks for your comment! I’m glad to know that you’re a fan of our Coconut Bliss by the scoop! Our Juice Bar hours are set based on sales—we simply don’t have enough customers past 7pm to pay a staff person to work the counter.
You can buy Coconut Bliss by the pint in our Grocery department until the store closes at 9:30pm. Thanks again! -Megan Blodgett, Deli Manager

SCARE QUOTES
Q: What’s up? Where’s the love? The overhead sign in aisle 4 says: Soy “Milk” with those scare quotes indicating it’s not really milk...but right below, on the same sign it says: Peanut Butter without scare quotes. Now you can say, “The name of the product is ‘Peanut Butter’ so even though it’s not actually butter we don’t need the scare quotes.” But the name of the first product is ‘Soy Milk’—so why are we hating on the soymilk? Also, could we change the name of the store to the Willy Street “Co-op?”

A: Good points. Thanks! -Brendon Smith, Director of Communications

BICYCLE BENEFITS
Q: Please sign up with the Bicycle Benefits program! Thank you for all you do for our community.

A: Good news! We just have. -Brendon Smith, Director of Communications

PRODUCE SIGNAGE
Q: I noticed today that the new produce signs make it much more difficult to tell at a glance which items are local. I miss the bold purple which helped my eyes zoom in to the local items I prefer to buy first. Thanks.

A: Thanks for writing, and I’m sorry about the signs—they are only temporarily this way as we transition to a new signage system. We hope to have it in place in a month or two. -Brendon Smith, Director of Communications

NUTRITION INFO
Q: Hello! I need to see Nutrition Info on the items I buy. For example: There is no Nutrition Info. on the Nature’s Bakery bread or on the individual fresh bakery items. This is really important for people who monitor sodium and caloric intake.

A: Regarding Nature’s Bakery, they are not required by law to print nutritional info on their packaging, but they will provide it if you contact them at 257-3649. -Alex Risch, Assistant Grocery Manager

Unfortunately, we don’t have the computer software necessary to get nutritional info for our in-house bakery items. We’re hoping to get it soon! Thanks! -Megan Blodgett, Deli Manager

VEGAN BAKERY
Q: Stock more vegan doughnuts. They are hard to come by and taste delicious! Also, more variety in vegan desserts would be appreciated. There are always the same carrot cake and chocolate cupcakes, but there are always a huge variety of non-vegan desserts (i.e. peanut butter chocolate pie, all sorts of lemon bars, etc). Surely some of these things could be made vegan without much difficulty.

A: Thanks for the comment! The vegan donuts are a hot-seller. We try to always have them in stock, but it’s a difficult task! For vegan bakery, we have carrot, chocolate, and German chocolate cupcakes, vegan cheesecakes, a variety of vegan bars and cookies, as well as vegan kringles and donuts. If there is something else in particular you would like to see, please don’t hesitate to ask! We have many vegan customers, but we also have many customers who prefer to eat real dairy and eggs, so it’s a balancing act to be sure that we have the right variety to make everyone happy. Thanks again! -Megan Blodgett, Deli Manager

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