Write Us!
We welcome your comments and give each one attention and serious consideration. Send them to or fill out a Customer Comment form in the Owner Resources area. Each month a small selection is printed in the Reader. The rest can be found in the commons or in the binder near Customer Service. Thank you!

CUT THE CHEESE
Q: LOVE the bin with the small cuts of cheese! What a great way to try fancy cheeses without the big investment.

A: Hi! Thanks for the comment! I also love the idea, and it is going really well. I’ll pass the compliment on to our Cheese Coordinator, Stuart! Thanks again. -Megan Blodgett, Deli Manager

MONKEY MUFFINS
Q: Thank you, thank you, thank you for listening!! The Monkey Muffins are so much better now; lighter and softer! Yum Yum. Congrats: Gluten-free cooking can be a challenge especially in the bread, muffin area.

A: Thanks for the comment! I’m also a big fan of the Monkey Muffins, and the rest of our bakery made-without-gluten. I’m not even gluten-free, but I often choose a Monkey Muffin or other made-without-gluten product for a treat. -Megan Blodgett, Deli Manager

VEGAN COOKING CLASSES
Q: Would love to see vegan cooking classes!

A: Well alrighty then! I agree. Will do. Wish I could find a vegan interested in leading a class or series! -Lynn Olson, Director of Cooperative Services

IN-STORE MUSIC
Q: I was recently talking to a staff member about the music in the coop and he said CDs and personal music are no longer allowed because of complaints. This is a reverse complaint. I CANNOT STAND the canned, soulless, corporate, commercial radio greatest hits piped over the speakers every time I come in. I used to enjoy the variety if not always the song played, but I can honestly say the current music grates on me and I do not enjoy it. Please consider allowing personal choice again, or just turn it off. Thanks.

A: Thank you for your comments. I would like to start by letting you know that the reason for us not playing CDs or personal music is not due to complaints; it is technically illegal and I apologize that you were misinformed. According to ASCAP/BMI (American Society of Composers, Authors & Publishers/Broadcast Music Inc.) it is considered a “public performance.” “A public performance occurs when music is transmitted by means of any device or process to the public.”

It could be legal if we purchased music and paid annual fees to ASCAP/BMI. That said, the price was prohibitive and extremely difficult to manage. We currently have a contract with Dynamic Media for our music needs and currently have over one million songs available for our playlists. We change/add music to our playlists monthly, covering a wide array of music from several genres. Again, thanks for the comments as we always welcome feedback. -Heidi Stanton, Customer Service Coordinator

THANKS FOR THE PARTY
Q: Awesome membership meeting. As a member I felt very appreciated and pampered receiving such a generous, yummy meal. Thanks!

A: Thank you! It’s so good to know that you felt the effort to make this AMP a special one. Hosting 3,000 people for a BBQ is a challenge but having such a passionate and participatory base compels us to aim for the sky. We put a lot of thought into streamlining the food line, diversifying kids’ activities, amping up the gift bags and providing an accessible forum for the actual meeting. The fact that you felt it lets us know we did it right and sets the bar for next year. You can always contribute your ideas for improving the AMP by writing me at j.kear@willystreet.coop. Thanks! -Jack Kear, Event Coordinator

THREATENING CORNERS
Q: Get rid of the Bongo box!! Those sharp corners look and feel very threatening. That is the worst location.

A: I’m sorry you disagree with the location we’ve selected. We choose this area because of its ability to shield the box from weather as well as provide a handy writing surface for ATM users. We’ll file any rough spots we find and put corner protectors on the edges. Thanks for writing. -Wynston Estis, Assistant Store Manager–Operations

HOT VEGAN BREAKFAST
Q: There’s no reason why there shouldn’t be a hot vegan breakfast option (beyond potatoes).

A: Thanks for the comment! We did try carrying a vegan breakfast item everyday (tofu scramble with seitan) for the first few months of our new breakfast program, but unfortunately although it was delicious, it did not sell well at all. We made it in the smallest batch possible, but still we threw out well more than half every day. If the demand changes, I would definitely reconsider the decision. Thanks again! -Megan Blodgett, Deli Manager

EVENT CALENDAR
Q: Your event “calendar” is like eBay in 1997. Almost impossible to hold my attention. How about a calendar at a glance?

A: Thanks for your suggestion. It’s on our (rather long at this point) to-do list! -Brendon Smith, Director of Communications

OVER-THE-TOP MUFFINS
Q: I have been treating myself to one of your delicious muffins on a regular basis but have to say I think your price increase from $1.49 to $2.25 is a bit over the top. It is ridiculous to pay that much for a muffin and unfortunately I will be going elsewhere for my breakfast if the price increase stays.
 

Thank you for your consideration on re-thinking this important issue —after all, breakfast is the most important meal of the day!

A: Thanks for the comment! The increase in our muffin prices happened for a few reasons. First, we were not at all happy with the quality of the buttery or morning muffin recipes that we have been using for years. Our head baker, Andy, completely revamped the recipes and created an all-new product that we are much happier with. In the process, we realized that the price we had been selling them at was actually based on an incorrect costing of the recipe—the organic fruit that we use (blueberries, peaches, etc.) was not included in our calculated cost. When the cost of the fruit was factored it, it turned out that the retail price we were charging was barely even covering the cost of the ingredients, not to mention the labor that goes into producing the muffins.

After doing some research at our competitors to see what the going rate is for muffins, we launched the new and improved muffin recipes and also adjusted the price to reflect our actual cost.

Our muffins (and all of our bakery) are made with organic flour, sugar, and fruit, and local dairy. We feel that the new price is still quite competitive in the marketplace especially when you consider the high quality of the ingredients used.
Thanks again for your comment! -Megan Blodgett, Deli Manager

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