Write Us!
We welcome your comments and give each one attention and serious consideration. Send them to or fill out a Customer Comment form in the Owner Resources area. Each month a small selection is printed in the Reader. The rest can be found in the commons or in the binder near Customer Service. Thank you!

Thanks From Chip
Q: Co-op Members, we on the Community CHIP committee realize that many people are choosing to use their patronage funds to donate to the CHIP program. As recipients of those funds, we are very grateful to everyone who makes this extra donation to CHIP. I know how important those funds are, and so do those who work for the other 64 nonprofits that are part of CHIP.

Thank you for supporting Community CHIP! -Julianne Carbin, CHIP committee chair and Director of Chrysalis, on behalf of the CHIP nonprofits

Dry Nuts
Q: The cashews are too dry and seem bad. Please tell the men that make them to not leave them in the sun too long. Also some of the other nuts that should be raw aren’t so good. Please don’t buy pasteurized nuts. And lower the cost of all the produce by about 50%. It’s way too expensive. And get less expensive whole cacao nuts. Those are awesome. And less expensive goji berries.

A: Hello. We’re somewhat limited by USDA regulations on raw nuts, but we’ll do what we can to ensure that the supply stays fresh. -Lynn Olson, Director of Cooperative Services

Gesundheit
Q: I’ve been working in my laboratory a new spreadable vegan cheese. It’s a soft, nondairy cheese that I lovingly abbreviate as S.N.EEZE. The consistency is a little runny, but I’m working on it. Would you sell S.N.EEZE in your store?

A: Thanks. When you have perfected your recipe and have a commercially licensed product to sell, let us know and we’ll check it out! -Lynn Olson, Director of Cooperative Services

Wi-fi Access
Q: It would be nice to have wi-fi access in the store. Password-protected for members would be fine.

A: Hello. This idea has been discussed many times over the years—however—because our dining areas are so small and the demand for seating is very great at times, we have opted not to provide wi-fi access. But we may consider it again when we have more space. -Lynn Olson, Director of Cooperative Services

Mothering
Q: What happened to Mothering magazine?

A: Unfortunately, Mothering magazine has ceased production of its printed magazine and is now out of print. Like many print magazine and newspapers, Mothering has not survived the economic turmoil of the last couple years, as well as the switch to more digital media. Luckily, you can still check out their regularly updated website at www.mothering.com. Thanks! -Jesse Durst, General Merchandise Buyer

Organic Celery Seed
Q: I was incorrectly told you had the organic bulk Frontier celery seed. I have requested this since 2003 but it goes unheard. Celery is in the 10 veggies contaminated with pesticides! This is important.

A: Well, I have good news and not-so-good news. Frontier does carry an organic celery seed, so you can special order that item from us. However, the price is so high that we haven’t brought the item in, so be prepared for the sticker shock. Thanks. -Lynn Olson, Director of Cooperative Services

Road Construction
Q: Thanks Willy Co-op for the last Reader in my mail! I hope most if not all members and/or owners do not change a thing during the road construction. I plan to not change a thing. I walk so it’s easy for me. Carry is always a workout but always worth it! Hopefully shoppers by car will consider parking and just walking to the store, if needed. Seems a small change in routine to get to the Co-op! The southern fried tofu sandwiches are swoon-worthy and the pumpkin cupcakes. Thanks so much!

A: Thank you for your kind words of appreciation. We will be doing our best to make coming to the Co-op an even better experience with more service to make it worth your while to keep using the Co-op during construction. Although construction will present challenges to us, the neighborhood will be getting new infrastructure and a very nice street. Thanks again for writing, -Wynston Estis, Operations Manager

Membership Options
Q: I think you should create a new membership option that allows family members to add on an additional elderly family member. Elderly people are on a fixed income and those who are able to shop would find your store easy to use due to its size and accessibility. However they may not choose to do so because of membership feel.

A: Thank you for your comments. With the opening of Willy West, many new Owners have asked, “Why only two names on a household account?” Many households do have dependents (children, exchange students, elderly people in their care, etc.) Our current by-laws define a household as two adults in the same residence. This was drafted in the ’80s and has not been modified. I will forward your comment to the Board for bylaw change consideration. -Tamara Urich-Rintz, Owner Records Administrator

Soggy Vegetables
Q: I love Willy Street Co-op. I love Willy West. I do not love soggy vegetables. The veggies at Willy East are never this wet. I was a chef for 16 years and I’ve been storing vegetables for longer—they do not need to be this wet to stay nice. And I think it makes them go bad quicker. Please try to figure out how to regulate that darn spray machine—or take the poor limp carrots and display them somewhere else. (I’ve been told it’s a matter of labor, but the sprayer must be adjustable.)

A: Thanks for your comment! You are right; the sprayers are adjustable. We like them because unlike a hose system like Willy East has, they automatically spray at a given interval. I’ve found that it’s way too easy for staff to get busy and forget to spray the veggies with non-automatic systems, which can result in dehydrated, limp vegetables. As long as they stay refrigerated, moisture should help to keep wet veggies (roots, leafies, etc.) hydrated during storage. That said, we will certainly turn the sprayers down and watch the results. Thanks again! -Megan Blodgett, Produce Manager–West

Party Time
Q: Please do not schedule any staff get-togethers on store hours. There is a chance to do it in the morning before you open, or at 9:30 when you close! These are important grocery shopping times for people! Or at least let us in to shop!! Thanks!

A: Thanks for letting us know how this affects you. While other businesses normally hold holiday parties, we know how important it is for us to serve you during those times, so we hold off having a get-together until afterwards. Our staff parties are pre-advertised in the Reader and we post notices in the store to avoid disappointing you, but having a rip-roaring good time in the morning before the store opens might not work well to maintain outstanding customer service the rest of the day. -Lynn Olson, Director of Cooperative Services

Just A Spoonful
Q: PJ’s Traditional Chicken Burrito—only had about a teaspoon’s worth of filling in the whole thing.

A; I’m sorry this happened! I gave PJ’s a call, and found out that the fillings are distributed by machine and then the burritos are hand-rolled. Each burrito has a target weight of 3 oz. of filling and 3 oz. of tortilla. Recently, there was a fluke in the tortilla-making machine, causing them to be slightly larger, and making the filling appear less substantial. I was told they appreciate hearing directly from the customer, to ensure they address any issues and the customer is happy in the end. -Dani Rothman, Dairy/Frozen Buyer–West

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