Write Us!
We welcome your comments and give each one attention and serious consideration. Send them to or fill out a Customer Comment form in the Owner Resources area. Each month a small selection is printed in the Reader. The rest can be found in the commons or in the binder near Customer Service. Thank you!
Write Us!
We welcome your comments and give each one attention and serious consideration. Send them to or fill out a Customer Comment form in the Owner Resources area. Each month a small selection is printed in the Reader. The rest can be found in the commons or in the binder near Customer Service. Thank you!

Q: Please add rice and/or other lighter gluten items as a side to go with heavier protein items like chicken.

A: We appreciate your input regarding our hot bar selections. In response to you and others, we have added brown or lightly seasoned rice as well as more fresh and steamed vegetable selections to offset the heavier proteins. Thank you for writing and supporting your local Co-op! -Ginnie Richardson, Deli Manager–West

Q: I recently became gluten-, dairy- and sugar-free and am also a vegetarian. Due to my busy schedule it is sometimes difficult for me to find time to cook. I had assumed my co-op would be a good place to go. Now that I am paying closer attention, I am saddened to notice many items in the hot or cold bar have sugar or cane juice added. Is there any way to consider using agave or honey instead of refined sugars as a healthier choice for all members?

A: Thank you for your response. I am sorry that you are having a difficult time finding product to fit your dietary needs. Some of our bakery items do contain agave and/or honey, as do some of our other items. As we also have a lot of vegan customers, changing over to honey as a main source would also alienate them. I will look into the possibility of changing over some dishes but this may also cause a change in price, as agave and honey are considerably more expensive. I hope you will continue to shop with us and enjoy your experience with our food. Thank you again for your suggestion. -Angelika Matthews, Kitchen Manager

Q: I am appalled that so many coop customers continue to use Visa, MC, etc. when they shop at the coop. The coop should once again try to educate people about this. I’ll bet many of those who use their cards protest against corporate greed. This costs Willy a lot of $$. There is an ATM right in front of the store!

A: Thanks for writing. Using credit cards is a practical part of many people’s lives. Having said that, you are correct. Credit cards are expensive for merchants to process and most of the fees end up with Visa or MasterCard, not the processing networks. For a glimpse of what different credit/debit cards cost merchants to process, you can go to www.truecostofcredit.com. We will likely renew efforts to raise awareness of these fees over the next year. Thanks for your support. -David Waisman, Director of Finance

Q: I have been shopping here regularly for over a year and just realized that you make sandwiches. Someone behind the counter also said that it had taken her a long time to realize this. If the Co-op is going to sell sandwiches, people should know. Maybe an eye-level “sandwich” sign, a promotional sale, or samples would help. I was so surprised I stared at the sandwich sign for a good three seconds.

A: I am sorry to hear you missed opportunities to experience our sandwiches in the Deli. Our May article in the Reader (www.willystreet.coop/article/13908) featured our new menu. Also, check out our website, which is a great resources for what’s happening at the Willy Street Co-op. It includes our full sandwich menu and daily hot case menu. Thanks! -Gina Jimenez-Lalor, Deli Manager–East

Sushi rice shortage
Q: With the reorganization of the bulk bins, you’ve discontinued offering short-grain sushi rice. I’d love to have that included in your offerings.

A: Short grain sushi rice was discontinued. However, due to popular demand, I have decided to return it to the aisle. It should be back on the shelf by the time you read this. Thanks for your inquiry. -Jim Green, Grocery Staff–East

Q: The coffee is currently served in plastic thermoses. Since plastics leech toxins, especially when hot things are put inside it would be great to see a metal alternative used. Thanks.

A: Our coffee urns are food safe and are lined with stainless steel. The plastic is on the outside. This design best insulates the container keeping the coffee hot on the inside and cooler on the outside to reduce the risk of burn injuries. -Gina Jimenez-Lalor, Deli Manager–East

Q: This morning I overheard Lynn giving a tour to some kids and she was so excellent with them—engaging with their questions and comments, following their interests, connecting their personal lives to what she was showing them at the Co-op. What a treasure. How lucky we (and those kids!) are to have her. Thanks.

A: Thank you for this feedback. It will mean a lot to Lynn; as well, it means a lot to me to know you notice her good work. -Anya Firszt, General Manager

Q: I love your hot bar, salads, and baked goods but am disappointed there are no nutrition facts available for any of it. I’ve stopped eating at Willy West’s hot bar for lunch because I can’t determine what I am consuming. Specifically, I am interested in calories, fat, carbs, protein, and fiber. Is this something you’ve ever considered measuring and reporting? Thanks!

A: Thanks for writing in to ask about our nutritional analysis and disclosure plans. You’re correct that currently we do not assess or disclose this information and we recognize the need to do so. Currently, I am at the head of a search group for foodservice management software that will include this function and hope to have it disclosed on our prepared foods in mid-2012. We hope you will keep shopping with us and enjoying our food as we complete this project. Best, Josh Perkins, Production Kitchen Manager

Q: Please revisit rules about membership-household composition, # of adults, etc. My daughter, age 20, lives at home during the summer. She is a student and our dependent for tax purposes, insurance, etc. We eat as a household and pay for groceries as a household. If she cannot shop on our family membership, it is a burden for our family. This rule does not make sense.

A: Hello. Thanks for bringing this up. I’m sure others are concerned as well. Because our bylaws are written with this rule, we’re bound to enforce it. That doesn’t mean your points aren’t valid. I will hand over your comments to the Board of Directors to see if they’d be interested in seeking a bylaw change. -Lynn Olson, Director of Cooperative Services

Q: What about having a tea workshop? To learn about the benefits and how to properly steep, store and mix flavors, etc. Thanks!

A: Thanks for the suggestion! We’re working on developing this class, and we hope to have it on the calendar in early 2012. Thanks again. -Liz Hawley, Cooperative Services Assistant

Q: Hi, very disappointed to see the “new” monkey muffins only seem to be available in big plastic containers. Isn’t the point of this store to eliminate waste? I go out of my way to use as little plastic as possible, and I do not want to buy this in the plastic but I still want my muffin! Thank you.

A: The reason we made the switch was because there were customer complaints of the frosting getting messed up in the bags. Several customers had written in asking for them to be in individual containers. Thanks for writing. -Gina Jimenez-Lalor, Deli Manager–East

Q: I had your tempeh BBQ sandwich and it was absolutely tasteless. WTF? How can you make BBQ sauce that has no sweetness or tanginess?

A: Sorry to hear that. You are welcome to get your money back at Customer Service. The BBQ sauce used was Annie’s Organics, usually a popular product. I’m sorry you didn’t care for it. -Gina Jimenez-Lalor, Deli Manager–East

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