Write Us!
We welcome your comments and give each one attention and serious consideration. Send them to or fill out a Customer Comment form in the Owner Resources area. Each month a small selection is printed in the Reader. The rest can be found in the commons or in the binder near Customer Service. Thank you!
Write Us!
We welcome your comments and give each one attention and serious consideration. Send them to or fill out a Customer Comment form in the Owner Resources area. Each month a small selection is printed in the Reader. The rest can be found in the commons or in the binder near Customer Service. Thank you!

Closing time
Q: If the store closes at 9:30pm, I don’t think the “dining” area (with the tables, by the restroom) needs to be closed down early. Just like in a restaurant, it gives the impression to the customer of, “Oh, I need to hurry up and finish eating” etc. and they feel “pushed out” of the store.

A: Thank you for taking the time to write. We discussed your comment in the Front End shift supervisor meeting and agreed that the dining area should not be closed down early. The Front End is responsible for making sure that the dining area (or “commons” as it’s most commonly referred to) is kept orderly and stocked throughout the day, whether it is morning, noon, or night, so you may still see staff wiping down table, stocking utensils, or cleaning out he microwave prior to closing, but the consensus has been reached that chairs and tables will remain open for all to enjoy up until closing time. Thanks. -Jesse Thurber, Assistant Front End Manager–East

Iciness
Q: Landscaping suggestion re: front sidewalk. To avoid an icy winter sidewalk, snowmelt needs to escape before it freezes. The height of the dirt on both sides of the sidewalk will trap the water where it used to run off some. If it can be done, lower the land-both sides.

A: We pointed out your concern to our landscaper. At the time you wrote this the sod was not yet in so it looked different than it does now. It looks pitched well enough to drain but if puddling or ice build up becomes an issue, we will respond right away. We like to use as little salt as possible while still maintaining a safe walkway. Thanks for writing. -Wynston Estis, Operations Manager

No idling
Q: Are the no idling signs directed at trucks or cars? If they are directed at Co-op shoppers who may have small children in their vehicles in the extreme cold or heat of Wisconsin, I think this is a very misguided way to reduce emissions.

A: The NO IDLING signs were posted as more of a clean air initiative. Our hope is that people who don’t need to idle will be reminded to turn off their vehicles when possible. Thanks for writing. -Wynston Estis, Operations Manager

Bike parking
Q: B-Cycle rack so people on foot or bus can shop and ride home!

A: Bike parking is at a premium for the Co-op. We are installing two more racks on Jenifer Street to handle the overflow of bikes that are in need of a place to park. Currently we don’t have space available for this service. We are glad that it is doing so well and has so many supporters. -Wynston Estis, Operations Manager

Kids in Carts
Q: Since when has it become acceptable for parents to put their children in shopping carts (not the built-in seat)? Today nearly every family I see has one or two kids sitting inside. This is dirty and potentially dangerous. I do not want to put my food in a cart that has had street shoes or diapers in it. Workers need to put a stop to this whenever they see it please! Thank you.

A: Thank you for your input and insight. Our managers and staff discourage parents from allowing children to ride inside the main sections of shopping carts for safety reasons. This is not how these carts were designed to be used and we have seen that riding in or on these carts other than in the seat leave them prone to tipping over. I do have to admit, we hadn’t considered the hygiene aspect of this and we will now do so. -Dan Frost, Store Manager–East

Take-a-Book; Leave-a-Book
Q: Can someone get rid of the pulp romance paperbacks clogging up the free book area? Many have been there for months. Thanks! I am willing to volunteer for this job.

A: Another good thing about the Take-A-Book Leave-A-Book shelf is that there’s usually something for everyone there. AND the books move quickly, so you’ll probably see them gone soon. -Lynn Olson, Director of Cooperative Services

Awesome squash
Q: Your squash curry is AWESOME!!!! I need it. More. Oh god I need it. -Desperate squash junkie

A: Thanks for the feedback! We are definitely going to keep that one on our winter rotations. -Gina Jimenez-Lalor,  Deli Manager-East

Salad bar dressing
Q: Can you get French dressing for the salad bar?

A: We can certainly get French dressing. If there is ever a dressing that you would like for your salad, please ask the Deli staff and we can get that for you. If it is something that we are consistently pulling off of the shelf, we will look into carrying it on a regular basis. Thanks. -Gina Jimenez-Lalor, Deli Manager–East

Bulk blues
Q: I hunted all over your poorly organized new bulk food area twice looking for dry roasted soybeans before having to ask a stocker where they were now hidden. Turns out that you are no longer carrying them. Bad job, Co-op, with both the jumbled bulk containers and dropping a product I need and relied on you for. You have really let me down.

A; I’m very sorry to disappoint you. With the new layout some difficult choices had to be made. Roasted soynuts were not a big seller so they were cut from our selections. The West store still carries them. If you request them, we can have them transferred here for you to pick up. Also, we would be happy to pre-order them for you. -Jim Green, Bulk Buyer–East

Sticky fingers
Q: Oh dear—putting the bulk candy on the lower lever has attracted kiddies (with their dirty little hands) to it like moths to a light! Bad placement of candy. What were you thinking?

A: In the past we had problems with children scaling the shelves to get to the goodies. For safety reasons, we tried putting the goodies lower. Due to the public outcry, I have moved most goodies up to higher spots. Thank you. -Jim Green, Bulk Buyer–East

Tenney Nursery & Parent Center

Arboriculture by Po Waterdu

Ian Colin MacAllister

Debra A. Stroik

Reliable Renovations