Write Us!
We welcome your comments and give each one attention and serious consideration. Send them to or fill out a Customer Comment form in the Owner Resources area. Each month a small selection is printed in the Reader. The rest can be found in the commons or in the binder near Customer Service. Thank you!
Write Us!
We welcome your comments and give each one attention and serious consideration. Send them to or fill out a Customer Comment form in the Owner Resources area. Each month a small selection is printed in the Reader. The rest can be found in the commons or in the binder near Customer Service. Thank you!

Rhubarb recipe
Q: Thank you so much for the recipe for Rhubarb Curd in the June 2012 Reader. I made the recipe and was delighted by the results, and even had one yummy side benefit. Since the recipe called for straining the cooked rhubarb through a fine mesh sieve, I was left with about a cup of delicious “rhubarb paste” that I was loathe to throw out. Instead, I took the paste, the four leftover egg whites (having used the yolks in the curd...) and used them to make a boxed yellow cake. Because I also had about 1/4 pound rhubarb left (the curd recipe only called for 3/4 pound), I melted 1/2 cup of butter, mixed it with 1/2 cup of brown sugar and put that plus the remainder of the cut rhubarb in the bottom of a 9x12 cake pan. Then I poured the doctored-up yellow rhubarb cake batter on top and baked it. Voila! Rhubarb upside down cake. Delicious, and nothing wasted from making the rhubarb curd.

A: Wow! Thanks for the feedback! Sounds delicious! –Liz Wermcrantz, Reader Editor

thanks for the help
Q: Hello, I have been a Co-op member for several years. Last Saturday, I was shopping in store and I arrived at the check out counter to discover my purse missing. I assumed it was stolen. Immediately, your team, lead by Tim, went into immediate action to help me retrieve my purse. Thankfully, about a half hour later, my purse was discovered in a cart in the produce section. However, I wanted to share with you how helpful, immediate and gracious were the attentions of your personnel. They provided a comforting and extremely helpful atmosphere in an anxious situation. I wanted to thank them again for they’re most deserving of praise. As always, a devoted Co-op customer, thank you again.  

A: Wow—Thank you. What a great outcome for you! I’ll send along your thoughtful letter to the Store Manager, who will be glad to hear about your positive experience. Thank you, Lynn Olson, Director of Cooperative Services

bag credits
Q: When a customer (member) does not use a bag, you need to give the $.10 discount on request. I walked back to the car on the ridiculous request of this checkout woman. (3 items I can carry myself.)

A: Thank you for taking the time write. We’ve had inquiries along this line before and, in general, we do not issue bag credits for customers who opt not to use a bag at all.

Our re-used bag incentive program was created as a way to encourage the use and reuse of existing bags, and to keep our supply costs low. The option of giving credit to customers not using a bag was discussed, however it was felt that this would defeat the purpose of saving money on bags that customers would otherwise need to transport groceries home (currently, new paper bags cost us 10 cents a piece versus paying customers 5 cents for every paper bag they reuse). To make the incentive measurable, we instituted the following parameters; “A bag must be reasonably full before you can use a second one (e.g. to receive the credit). Purchases under $3 are not eligible for reimbursement.” While it might not always be the case, most small transactions would not fit in with either of these criteria (and, additionally, if we offered a credit for everyone who did not use a bag, we would have to essentially offer the credit for EVERY transaction, including those who just come in for, say, a coffee, which would end up costing the Co-op more and cause the program to be unsustainable), so for consistency’s sake, we require that customers’ purchases fall within these guidelines in addition to presenting a re-usable bag.

My apologies if you were inconvenienced in any way. We are currently in the process of reviewing our reusable bag incentive program and will take into consideration making modifications that appear to be equitable to all. –Jesse Thurber, Assistant Front End Manager

more sauce
Q: I love your pizza sauce (fresh). The pizza dough is great too, but we usually make our own. More often than not, there is dough in the cooler but no sauce. Seems a little mismatched. Could you make a little more sauce? Thanks!

A: Certainly! We will do our best to have more sauce on the shelf. Also, feel free to ask a Deli staff member if we have more cooling in the kitchen. Sometimes that is the case when we run out. They will be happy to get that for you. Thanks! –Gina Jimenez-Lalor, Deli Manager–East

No More Meat

A: Thanks for the note. Unsure of your particular reference, I’ll answer this on the broad side. The cooperative model is one that reflects the needs of its owners/members. We would be concerned if no one bought any meat and then would stop selling it. Thanks for adding your voice to the conversation. We’re still listening…. –Lynn Olson, Director of Cooperative Services

meat sticks
Q: I would love it if you resumed carrying Black Earth Meat meat sticks.

A: They are back on the shelf! Black Earth Meats temporarily stopped their sausage production while looking for a new facility. Thanks! –Gina Jimenez-Lalor, Deli Manager–East

tart grapefruits
Q: Hey, love you guys, but the grapefruit have been tart and not as ripe during the past month or two. Is that possible to change?

A: We’ll shop around, but it’s really not the season for the sweet grapefruit varieties. I’m afraid this is how it’s gong to be until the new crop becomes available this fall. –Andy Johnston, Produce Manager–East

ripe fruit
Q: Can you have more ripe fruit? (i.e. ready to eat now). Thanks.

A: This is always a challenge, as we have no control over what stage of ripeness the product we receive is at. We do offer, when in season, ripe displays of various fruits, which we ripen in our backstock area. –Andy Johnston, Produce Manager–East

automatic receipts
Q: Why is the Co-op the only store in creation that does not give customers a receipt automatically? You have to ask for one. Who doesn’t want a receipt in case a later adjustment is necessary?

A: Thank you for taking the time to write. Before we instituted our current PoS system, our registers did print receipts automatically. Subsequently, this left us having to recycle receipts for every customer who did not wish to take their receipt; given this, we had a significant number of customers request that we modify our system to give that option upon checkout. Since we have done his, it has cut down on our recyclable waste and has dramatically cut down the amount of money that we spend on receipt paper annually. More and more businesses are adopting the receipt-free option when shopping around for point-of-sale/register hardware. Likewise not all customers like a receipt for environmental or economical reasons. Many don’t want a receipt for small purchases or decline one due to the fact that we archive all the receipts. I hope this helps everyone’s understanding as to why we made this decision. Thanks. –Jesse Thurber, Assistant Front End Manager–Eas

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