Write Us!
We welcome your comments and give each one attention and serious consideration. Send them to or fill out a Customer Comment form in the Owner Resources area. Each month a small selection is printed in the Reader. The rest can be found in the commons or in the binder near Customer Service. Thank you!
Write Us!
We welcome your comments and give each one attention and serious consideration. Send them to or fill out a Customer Comment form in the Owner Resources area. Each month a small selection is printed in the Reader. The rest can be found in the commons or in the binder near Customer Service. Thank you!

Q: I just wanted to say the Co-op really makes my day! Every visit is great, but one visit recently stands out. I was having a bad day recently and went to the Co-op. The healing began immediately in the parking lot with other friendly customers. I ran into a friend and got a hug in Produce. Exchanged a few friendly words with another customer near Bakery who was having their first outing with a newborn. I told them “Enjoy the day! You should get a beverage and sit in the courtyard.” I found a delightfully delicious soup (my favorite coconut chicken) in the Deli and grabbed a little chocolate for good measure. I received a little kindness from your friendly cashier. It was a brief visit, but I was feeling 100% better when I left. Many thanks for cultivating a rich climate of nourishing food and compassionate people.

A: What a way to end a week! I’ve shared this with everyone working at the Co-op. You may never know how much this type of feedback keeps the good things goin’. –Lynn Olson, Director of Cooperative Services

Q: First you guys ROCK! I love the coop! Also I love the soups and deli and salad bar. I noticed today both soups (deli) add corn syrup as ingredients. I’m reading that it’s worse than sugar. I’d love to buy unsweetened soup, if possible. Keep up the great work! Thanks!

A; Thank you for your comment. Our Production Kitchen used a Frontier vegetarian broth powder for all of our soup production and in other dishes. This product does have corn syrup solids in it as a binder and for storage purposes. I am happy to tell you, however, that we have discontinued the use of this product in exchange for an organic soup blend broth powder that will not contain any corn syrup. Thank you again for your comment and continued support of the Co-op. Cheers! –Angelika Matthews, Kitchen Manager

Q: R.W. Knudsen, Santa Cruz and Cascadian Farms, to name a few, have given hundreds of thousands of dollars to stop bills from being passed that would mandate labeling of products that contain GMOs. Many citizens have begun to boycott these products and we believe that the members/patrons of this store would support you in doing the same Thank you!!!

A: Thank you. Technically it was their parent companies who gave the money, not them. We’re monitoring comments from the owners of these companies and will be supporting a stronger presence of Non-GMO verified project items in the store. We’re also monitoring sales for these products. If sales naturally drop off, we will be forced to replace it with a better company’s product. We’re also monitoring your comments, which always weigh heavily on our conversations around these issues. Thank you. –Lynn Olson, Director of Cooperative Services

Stir fry
Q: I love the vegetable stir fry (or tofu stir fry) and really miss seeing it in the deli. Thank you!!

A: Thanks for writing in. Our Deli carries so many Owner favorites, we find it necessary to have to switch it up a bit. Don’t worry; the tofu stir fry won’t go away forever. I will pass your thoughts on to our cooks. –Gina Jimenez-Lalor, Deli Manager–East

Delicious chili
Q: I just want to thank the deli person who had the great idea of mixing vegetarian chili with brown rice. It was excellent and healthy. Thanks.

A: Thanks for writing in. We appreciate your kind words. –Gina Jimenez-Lalor, Deli Manager–East

Tortilla changes
Q: Unhappy with change of corn tortilla brand. The new brand, based out of MN has the distinctive flavor of preservatives (that don’t belong in tortillas!). Corn tortillas should have corn, water, lime, salt as ingredients and nothing else. Not sure why the Co-op switched to a brand less local and full of sour-tasting preservatives. If the from Milwaukee brand is no longer viable, there are other Chicago-based tortillas that are cheaper and preservative-free.

A: Sorry to hear that you are unhappy with the change in brands of the corn tortillas we carry. We have stopped carrying El Rey and brought in La Perla. This choice was based on ingredient quality. The El Rey brand contained all of the same preservatives as the LaPerla brand does plus FDC yellow #5 food dye, which La Perla does not. We also carry an organic brand free of all preservatives and dyes. Thank you for your input and hope this answered your questions –Adam Becker, Grocery–East

Bring back the lemon flavor
Q: Please bring back the Wallaby lemon flavored yogurt. My wife and I really miss that flavor.

A: Sorry to hear you are missing the Wallaby lemon 6-oz. yogurt. This was the slowest moving Wallaby for us and we needed to make some room to bring in Wallaby’s Greek style yogurts. If you are interested, this is a product that we can pre-order for you by the case. It comes in a pack of 12. Thank you for your customer comment and I hope this was of help to you. –Adam Becker, Grocery Buyer–East

Two things
Q: I shop all the time at the Co-op and really appreciate this fabulous resource. These are two things I’d really like to the Co-op to focus on. First, decreasing the use of plastic by urging producers to explore less dangerous packaging and second, not carrying products made with palm oil, which are destroying the world’s rain forests. Thank you!

A: Thanks for the reminder! Dean Kallas, the Co-op’s Purchasing Manager, often sees new products and reviews the company’s sustainability and ingredients for red flags. We’re continually seeking products to replace those that are less desirable, so it may take time to find alternatives. Meanwhile, thanks for the reminder to educate Owners about these two important purchasing considerations. –Lynn Olson, Director of Cooperative Services

Water dispensers
Q: Does anyone regularly check to see if your water dispensers are really dispensing exactly 1 gallon or 5 gallons?

A: The water dispensers are serviced monthly. If you are concerned that you are not getting the full amount, please alert a staff member when you are next in. –Wynston Estis, Operations Manager

Personal care
Q: Would you guys start a website for all of your personal care items? It is important for sanitation for people to have a culturally competent wholeness soap that doesn’t use any type of inflammation. So what are the emotions behind the ingredients? Thanks.

A: Thank you for inquiring about our soaps and product ingredients. I am not quite sure if you are looking for what some people refer to as the energy of an ingredient or rather what type of emotion one hopes to elicit by using a certain ingredient (typically an essential oil or other floral essence). The majority of our soaps are petroleum-free (there are only four that may be iffy) and we have several soap suppliers that are very small and that I feel comfortable saying have very good energy from their ingredients right down to the process used to create them. Please feel free to stop by again and I can talk more thoroughly with you about them. Take care. -Kathy Kemnitz, Wellness Manager–East

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