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Customer Comments

Write Us!
We welcome your comments and give each one attention and serious consideration. Send them to

or fill out a Customer Comment form in the Owner Resources area. Each month a small selection is printed in the Reader. The rest can be found in the commons or in the binder near Customer Service. Thank you!

Need better signage
Q: The soup price change needs better signage. A soup with minimal solids was $14 when it used to be $8. The cashier’s explanation was frustrating. They stated the info was posted on FB. They stated it was to cover the cost of produce but produce has not increased x2. NEED BETTER SIGNAGE.

A: I apologize for your frustration. We have added two more signs to the soup area explaining the change. –Gina Jimenez-Lalor, Deli Manager–East

Larger scoops
Q: Get larger scoops for rolled oats. Too easy to make a mess.

A; Thank you for your comment. I am happy to report we will be replacing all the big bin scoops with large aluminum scoops. -Jim Green-Bulk Buyer–East

Shelled pistachios
Q: Please restock shelled pistachios. These are delicious in salad, but indispensible in Brussels sprouts. I eat a lot of them. Thanks.

A: Thank you for your request. I would like to comply with your request, but my supplier is currently out of stock and is having difficulty getting them. Rest assured I will sell them again as soon as I get them in again. Thanks, Jim Green Bulk Buyer–East

H2o bottleneck
Q: Hi. If the h2o dispenser could be moved to a diff location. It creates a bottleneck of people getting bulk coffee and when people round the corner from bakery/coffee. Any other location would be helpful. Thxs!

A: We are planning a solution to this in our remodel. There should be a lot more room for people to move around in this area once we’ve finished our remodel effort. Thank you! –Dan Frost, Store Manager–East

Choking fumes
Q: Almost every time I come here there is someone’s car parked in the stalls adjacent to the bike racks, idling the car emitting choking fumes as I lock my bike. The best solution, of course, would be $15/gal gas. As an interim could you post a “no idling” sign at the dirty transportation spaces nearest the clean transportation parking. Thank you.

A: Thanks for the suggestion. We will review the placement of the signs we do have posted already to ensure we have one near each bike rack. –Dan Frost, Store Manager–East

Refrigerated olive oil
Q: I bought some olive oil elsewhere in town and put it in the refrigerator. It stays liquid, whereas the Spectrum I buy here solidifies, and I have to thaw it out to use it. I wonder which is the true extra virgin and if the stuff I bought on sale at the other store is even olive oil. It would be good to know for other customers.

A; To the best of my knowledge, olive oil should solidify when chilled. This is my experience with all brands I’ve had that have been refrigerated. Could your bottle that didn’t solidify be a blend? –Alex Risch, Assistant Grocery Manager–East

Q: Long time reader, first time writer. Do the Co-op customer comment writers really use all of those exclamation points or is there a little editorial license occurring??? Thanks!!!!

A: Thanks for your comment. It’s true that many folks use multiple exclamation points. I assure you no editorial license has been taken when transcribing our Customer Comments!!!!!!! –Liz Wermcrantz, Editor

Q: All deli offerings have too much cheese in them to purchase. Stop.

A: Thanks for writing in. We do love to feature Wisconsin cheese in our foods, it is a fact—but we also always offer a range of non-dairy foods in our Delis. If you speak with the counter staff at either Deli, they can help suggest some items fitting your taste that don’t contain cheese. Thanks, Josh Perkins, Prepared Foods Director

Q: Just wondering why we sell things like Sierra Mist & Gatorade even though this is a “Natural Foods Store?” That stuff is toxic… -Thx

A: Good question. You are definitely correct that we carry Lemon Lime Gatorade and Sierra Mist, both of which are Pepsico products and contain controversial ingredients. You are bringing up a question that Co-op staff wrestles with every single day: how can we reconcile our own individual product philosophies with the 31,000 different personal product philosophies that also have a seat at the table? We have an obligation to be upfront and transparent about all the products we carry so that Owners have the best information available when it comes to personal product selection. We also have an obligation to carry products that Owners want, which is how we end up with some products that seem to go against the grain. I am very glad that you, and others like you, ask these questions because this gives us an opportunity to consider and reconsider the products we opt to sell or not sell. I have forwarded your comment to our buyers so that they can continue to make those considerations with your question in mind. Our product philosophy is a living philosophy that grows and changes over time thanks to years of solid feedback and questioning and it is my hope that we continue to get questions like these to continue making that collective philosophy stronger. -Kirsten Moore, Director of Cooperative Services

Q: I saw a Customer Comment on the wall saying that they want cheaper hand soap. The Everyday Shea Soap by Alaffia is $6.00 but it lasted my LARGE household a long time! At least a month and a half. That’s about a dollar a week! I recommend it highly! Also, their profits support gender equality in Africa. Well worth the $6.00!

A: Thanks for the suggestion! It’s wonderful for customers to share their favorite products with each other. Thanks again, Liz Hawley, Cooperative Services Assistant

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