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Customer Comments

Public Schools & chip
Q: I will not CHIP until public schools areincluded! Please reconsider.

A: Thanks for your input. I have forwarded your comment to Community Shares of Wisconsin, the benefactor of the CHIP program. Community Shares is a 501(c)3 nonprofit umbrella for local 501(c)3 nonprofit organizations. They are responsible for what types of tax-exempt nonprofits are included in their umbrella (and many public schools do not have 501(c)3 nonprofit status specifically). Here is Community Shares’ response, prepared by Moira Urich:

“Community Shares welcomes applications from 501(c)3 nonprofits that want to apply each time we open our membership recruitment process (recruitments have been publicized in news outlets and via other nonprofits’ listservs; we have also notified individual nonprofits that have asked us to keep them on the list).

“Any 501(c)3 group that believes it aligns with our mission and values is free to contact us about being considered during our next recruitment process. Most of our member groups are small, grassroots nonprofits that focus on advocacy and activism to create positive social and environmental change.

“Mission statement:

“Membership criteria: /”  

If you have further questions, you are welcome to contact Community Shares directly. Their contact info is available at If I may assist you further, please let me know! -Kirsten Moore, Director of Cooperative Services

In-store music
Q: Rather than “canned” music; bring in the guitarist from the outside to play for an hour or two in the cafe area.

A: Thanks for the idea! The Commons at our two locations are not large enough to accommodate offering live shows and we do not book the players outside, anyone may play music outside the store on a first come, first served basis. We do have seating outside, and so, when the weather’s nice, you are welcome to sit back and enjoy the entertainment. For more information about musicians playing at our store, please visit -Kirsten Moore, Director of Cooperative Services

The playroom
Q: “THE PLAYROOM SUCKS.” We would like to see: Blocks & Legos, Kitchen/Cooking Area, Lego Table, Something more interactive, tablet or computer

A: Thanks for writing, it’s nice that your parents are getting you involved in your cooperative. My apologies for not responding sooner. We do our best to keep the children’s area of the Commons well stocked with items that can be easily cleaned, and that can also be easily replaced, as we do frequently have items that walk away. Parents are welcome to bring toys for their children to use while shopping, and we also have carts that are kid-sized so that you may shop with your parents if you like. We will keep your suggestions in mind the next time we do a children’s area restock. -Kirsten Moore, Director of Cooperative Services

Dark Parking Lots
Q: Get some more LED lights in the parking lot. Way too dark. Woodstock frozen peas + string beans MADE IN CHINA. Get a Geiger counter. Last fall I bought Pak Choy from California it metered.

A: We have gotten new parking light lamp heads, and they were installed in the new year. Unfortunately, Woodstock is the only organic brand with snap peas and French beans. These items were brought in due to frequent requests for those frozen items. All ofour vendors are held to state and federal consumer safety regulations pertaining to their products (and organic standards when certified as such). We work closely with both vendors and distributors, and we expect that the food they provide is safely produced and safe to consume. When we are notified or discover that aproduct is compromised or unsafe to put on our shelves, we utilize an internal recall process to pull product, produce signage in store, and notify Owners who have purchased that product. There are many variables in our store environment, and we do not have the labor hours or the space to create a controlled area for conducting proper testing of product with a Geiger counter. -Marc BrownGold, Director of Operations; Matt McHugh, Flow of Goods Manager, Kirsten Moore, Director of Cooperative Services

Air-freighted items
Q: I am curious about air-freighted items in the store. I love Willy for the delicious organic produce like mangoes and bananas, but I’m concerned that some of these items have an extremely high environmental impact because they got here by plane. As an example: do the organic bananas come by boat or plane? Would it be possible to mark items as air-freighted or otherwise? Thanks!

A: All of our tropicals are shipped by boat. Highly perishable products such as raspberries and blueberries from South America likely arrive by plane, as they could not withstand the long trip by boat. Ultimately, we’re talking less than a handful of products offered seasonally.

It’s unlikely we would commit to a labeling campaign for air freighted items, however, I will pass the request on to our Director of Commications. –Andy Johnston, Produce Manager–East

Receipt paper
Q: Please lose the yellow receipts. Very hard to read—older eyes! (I suspect many of your again original members feel the same!) Thanks.

A: I appreciate your feedback about the new receipt paper. We decided to change over to the phenol-free paper that uses vitamin C for thermal imaging in response to customer requests for a BPA- and BPS-free receipt paper. The added bonus was that the paper is made locally in Appleton. I’m sorry that the paper is difficult for you to read. We do have a few options that may help. You can sign up on our website to get your receipts emailed to you after each transaction. We could print out receipts that you need for filing purposes at Customer Service or you can always ask your cashier to write your purchase total on your receipt for easier reading. I hope these options help. If you have any other questions or concerns, please let me know. –Lindsey Hardy, Front End Manager–East

In our June issue, information about the Backyard Mosaic Women’s Project should have read:
“The Backyard Mosaic Women’s Project is an arts-based support group for women with a history of incarceration. Co-located in St. Johns Lutheran Church, The Mosaic Project shares its community garden with The Off the Square Club, an organization for people who are homeless and suffer from chronic and/or severe mental illness. Through the Mosaic Project Garden, members of both organizations enjoy meals prepared with fresh produce from the garden.”

Tenney Nursery & Parent CenterMark E. SaundersPo WaterduMonona Grove Nursery SchoolDon Krause

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