Willy Street Co-op is a grocery cooperative specializing in natural, organic and local foods, following the Seven Cooperative Principles. Throughout our history, since 1974, we have done our best to serve our Owners and our community. We are now one of the nation’s largest grocery co-ops, with two stores (Madison and Middleton) and over 31,000 Owners. As we like to say, anyone can shop, anyone can join! There are many benefits of Ownership, including Owner-only sales, reduced prices for classes, and avoiding the 5% non-owner surcharge for purchases.
Customer Service Philosophy
We Are Your Co-op: Satisfaction is our number one priority. Serving you is the most important part of our job and we will do what it takes to meet your needs.
We Provide Solutions: All of us are here for you and ready to help. While we welcome any requests to speak to a supervisor, manager or owner, everyone at the Co-op is qualified to take care of you. Even returns and exchanges are easy!
We Listen, We Learn: We want feedback and we welcome the opportunity to make you happy. When we make things right for you, we will document it and learn from the experience.
Cooperation Among Co-ops
Co-op Principle Six is Cooperation Among Cooperatives. Cooperatives serve their Owners most effectively and strengthen the cooperative movement by working together through local, regional, national and international structures. You are more successful when you cooperate with others who know how to cooperate.
Willy Street Co-op participates in a lot of cooperative efforts locally, regionally, and nationally. Below is a list of resources for cooperatives and cooperatives where we are members.