By: Thayer Reed, Customer Service Representative
You may think of our Customer Service desk as focused on signing up new Owners, helping people join the Access program, and answering the telephone, but you can also:
Keep your contact information up-to-date
We like to get in touch with you quickly if, for example, we find your wallet or you inadvertently leave a gallon of milk in the bottom of your shopping cart. Never fear; we do not share or sell your information.
Sign up for e-receipts
Do you want to get your receipts emailed to you? We can make this happen.
Place a pre-order
Is there a product that you really like? Why not save some money by placing a pre-order for a case or, in the case of bulk items, a whole bag. Owners receive 10% off most pre-orders. Inquire about this benefit and we will place your order or connect you with a colleague in the appropriate department.
Buy tickets to local events
We like to support events in your neighborhood. In addition to being where you pick up Festival Perks Passes, each location sells tickets to different concerts and festivals, so ask at the desk to see what is available.
Print a report of the donations you made at the Co-op
We can print a report for you listing the donations you make—CHIP®, Double Dollars, and special fundraising events—during any given timeframe.
Recommend a product
Is there a product you would like the Co-op to carry? We can’t get everything that everyone wants, but be assured that all recommendation forms are appreciated and reviewed.
Pick up a coloring page
We love it when our younger shoppers do some coloring while they are in the stores. Kids can take their drawing home, but we like to hang some up to help decorate the Co-op.
Find helpful information brochures
We have community food and resources guides available in English, Spanish, and Hmong as well as Co-op “All About” brochures focused on food labeling, food preservation, dietary supplements, flour, and more.
Thank a Co-op worker
Please take a moment to let us know when a staff member deserves a shout out. We pass along your compliment to our colleague as well as their manager.
Make your day a little bit easier
We can lend you a pen, let you use a bottle opener, sell you a stamp, cut a tag off a new purchase, and many more little acts of assistance provided in the spirit of cooperation at our Co-op.
In short, we are here to help! So please let us know, for example, if you need assistance to reach for an item or carry your groceries to your car. And while we are not all multi-languaged, we always try our very best to ascertain how we can help you—I am enjoying learning some basic American Sign Language to aid in communicating with several of our regular customers.
Let’s face it, we all have difficult days and the world can be a tough place to navigate but those of us who work at the Customer Service desks know that—together with you—we can cultivate our Co-op as a distinctive and cheerful place where everyone is welcome.
