Store Policies

Product Policies

Recalls

It is our to contact Owners that have purchased recalled product within the past 30 days, (except in situations where the recall period is less than 30 days). Even if we did not contact you, you can still come in to the store and receive full credit at the Customer Service desk.

Boycotts

(adopted 12/16/2014)

Purpose

To enable Owners to effectively address concerns related to products offered by Willy Street Co-op (the Co-op).

Guidelines

The Co-op is a consumer owned business; our products are selected based on our understanding of our Owners' interest and in accordance with a variety of criteria outlined in our Food and Product Selection Philosophy. Many concerns related to product can be addressed by simply removing the product due to low sales. Sometimes, a boycott is useful to make a point to a producer we would like to see perform better. In these cases, we recognize the boycott actions of other reputable organizations. Owners also have the right to object to the decision to carry product and the right to engage in advocacy pertaining to the removal of product.

Per our Bylaws and the Cooperative Principles, boycotts must be nondiscriminatory and nonpartisan in nature.

Recognized Boycott Actions

The Co-op will recognize boycotts called by qualified organizations upon their request and initiate a 14-day comment period for Owners to become informed and provide feedback. An organization must meet the following criteria in order for the Co-op to consider recognizing their boycott:

  • Organization must be nonpartisan, meaning that they must not endorse political parties or candidates.
  • Organization must be local or have a local chapter/division by our local definition (In Wisconsin or within a 150 mile radius from the Capitol).
  • Organization must have a mission statement that demonstrates a tie with the Co-op's Mission or Food and Product Selection Philosophy.

Owner Driven Boycotts

In the event that Owners wish to request that the Co-op engage in an organization wide product removal or boycott, Owners may comment via customer comment forms in-store, or via the Contact Us page on our website. Should the Co-op receive comments over a one year (365 day) period about a specific product or brand from one percent (1%) or more of the total Owners reported at the end of the last Fiscal Year, a 14-day comment period will be initiated for Owners to become informed and provide feedback.

The Co-op reserves the right to fact check and reply publicly to the collective summary of reasons Owners give for requesting to remove product or boycott.

14-Day Comment Period

The Co-op will start the comment period by posting a factual summary of the issues and either information about a recognized boycott or the collected comments of Owners in the Owner Resources Areas at all locations and on the Co-op website. Links to the information online will be provided on social media. The Co-op will also flag all affected product on the shelves in the stores, so that all Owners shopping the product are aware that we are seeking their input.

Owners will have an opportunity to log-in and comment publicly on our Website, or anonymously via our Contact Us page or customer comment forms in the stores. Comments from those who would like to be included in the conversation anonymously will be verified for Ownership by our staff and their comment will then be added to the public commentary online. Only one comment (the first comment made) per voting Ownership will be considered in the decision whether or not to boycott. 

The comment period is not a vote, it is an opportunity for Owners to provide feedback to staff regarding whether or not to take action regarding the product in question. Staff will use both sales trends, comments, and total numbers of Ownership participation when considering taking action. 

Boycott Outcome

The Co-op will decide what actions to take within 21 days of the conclusion of the comment period. Actions and outcomes will be posted online and in the following month’s newsletter. Any articles or letters the Co-op writes to companies or legislators or others regarding issues surrounding the product in question will be made public.

Coupons

Offering “fairly priced goods” is part of our mission statement; offering coupons is one way we can do even better. We're happy to accept coupons prior to the expiration date, contingent upon purchases meeting the coupon usage requirements.

We do not accept:

  • Multiple manufacturer’s coupons on the same item.
  • Multiple store coupons on the same item.
  • “Free” coupon on items that are currently priced “buy one get one free.”

Additionally:

  • We follow all rules printed on coupons.
  • We accept valid internet coupons. (To be considered valid, the coupon must have an expiration date, a bar code that we can scan, and a retailer mailing address for coupon redemption all printed on the coupon. We do not accept internet coupons good for free items.)
  • In the case where a coupon exceeds the value of the product, we will not be able to give cash back.
  • Willy Street Co-op reserves the right to refuse any coupon for any reason.

If you have any questions or comments regarding our coupon policy, please email Brendon Smith, call (608) 251-6776 for Willy East, or call (608) 284-7800 for Willy West.

Grounds Policies

Tabling

Willy Street Co-op supports providing opportunities for nonpartisan and secular 501(c)3 nonprofit organizations to network with our community in a designated area outside on Co-op property. Organizations must be nondiscriminatory. Any form of discrimination based on age, race, sex, sexual orientation, gender identity, religion, national or ethnic origin, political beliefs, veteran status, disability, or any other category protected by state or federal law is contrary to the principles and policies of Willy Street Co-op.

Eligible organizations are required to adhere to the following rules in order to table on Co-op property:

  • Organizations may reserve time to table any day for up to four (4) hours between 12:00pm and 7:00pm.* Reservations must be made at least one week in advance with the Owner Resources Coordinator at the store where the organization plans to hold their tabling event. Reserving space to table at the Co-op ensures that space and time will be available for organizations to present information. Reservations are first come, first served and may be denied or restricted due to scheduling priorities or other reasons.
  • Reservations are not complete until the Owner Resources Coordinator has provided confirmation to the organization.
  • Individuals representing the approved organization may NOT directly approach people anywhere on Co-op property or in the parking lot. Interaction must be initiated by the passerby. Aggressive canvassing or “hard-sell” tactics may result in suspension of tabling privileges.
  • Organizations are required to provide all their own supplies. Organizations are encouraged to use displays to attract attention to their cause, and allowed to provide the following things while tabling:
    • A table and chair(s).
    • A display with materials about the organization’s goals or relevant materials.
    • Petitions, provided they are nonpartisan and the organization adheres to compliance with the third bullet point (not directly approaching people, no aggressive canvassing).
    • Product. Eligible organizations must receive pre-approval from the Director of Cooperative Services to sell product. Permission will be granted on a case-by-case basis. Please discuss needs with the Owner Resources Coordinator when making reservation.
  • Organizations and all of their property must be clear of any walkways into or out of the store’s entrance.
  • Clothing cannot depict slogans or images that are partisan or denoting profanity, hate speech, or sexually explicit content.
  • Organizations are not allowed to park in the Co-op parking lots.

Designated locations for tabling are subject to change, at the discretion of the Manager on Duty.

Tabling event privileges may be denied or revoked by Co-op Services Department Staff or a Manager on Duty for any reason, at any time.  

Those who are NOT eligible or approved to table on Co-op property may canvas on the public sidewalk in front of the store.

The views expressed by organizations approved to table on Co-op property are solely those of the organizations themselves, and do not represent the views of Willy Street Co-op.

*NOTICE FOR GIRL SCOUT TROOPS: Due to high demand during the cookie sales season, the Co-op allows for up to two tabling sessions per troop, per year.  

For more information, please contact Amanda Ikens at Willy East (608) 251-6776 x322 or Katie O’Connell-Jones at Willy West (608) 284-7800 x509.

Musicians

SUBJECT TO CHANGE

Willy Street Co-op supports providing opportunities for free performances by musicians on Co-op property. Musicians under 18 years of age must have the permission of their legal guardian and musicians under 13 years of age must be accompanied/supervised by their legal guardian. Performance content and Musician conduct must be nondiscriminatory. Any form of discrimination based on age, race, sex, sexual orientation, gender identity, religion, national or ethnic origin, political beliefs, veteran status, disability, or any other category protected by state or federal law is contrary to the principles and policies of Willy Street Co-op.

The following is required to perform music on Co-op property:

  • Interested Musicians must take part in an initial audition process. The auditions will take place once a month on the 2nd Wednesday from 1-2pm. Musicians will be approved at the Co-op’s discretion. Approved Musicians will be placed on a list for Co-op staff to keep internally for awareness purposes.
    • During the audition musicians are expected to play a portion of 2 to 3 songs. 
    • Musicians with a documented past history of issues at the Co-op will not be approved.
    • Approval can be revoked for any reason, at any time. 
  • Musicians are allowed to perform once per day for up to two (2) hours, any day the store is open between 12:00pm and 7:00pm. Use of performance space is granted on a first come, first serve basis. If musicians wish to wait in line to perform they must wait outside with their belongings or risk losing their spot. 
  • Musicians are solely responsible for their personal belongings and may not leave personal belongings unattended. Musicians and all of the Musician’s property must be clear of the inside foyer and any walkways into or out of the store’s entrance. 
  • Occasionally, nonprofit organizations or Co-op event staff will reserve space between 12:00pm and 7:00pm. Musicians are not allowed to use Co-op property to perform when these events are in progress. 
  • Out of respect for our Owners and neighbors, music performed must be acoustic (no electric instruments). Acoustic music that can be heard beyond the Co-op parking lot is not allowed.
  • Due to space limitations, only music may be performed, no other types of performance art is allowed. 
  • Busking, or leaving a repository for donations is allowed, however, Musicians may NOT directly approach people anywhere on Co-op property or in the parking lot. Interaction must be initiated by the passerby. Aggressive canvassing or “hard-sell” tactics may result in suspension of Musician privileges.
  • Clothing, music, and communication with others cannot depict or utilize slogans or images that are partisan or denoting profanity, hate speech, or sexually explicit content. The Co-op will not tolerate any verbal, written, physical, visual, or other forms of harassment. 
  • Musicians are not allowed to park in the Co-op parking lots.

Designated locations for performing are subject to change, at the discretion of the Manager on Duty. 

The Co-op may have scheduling or logistical reasons to disallow performing. The Co-op also takes written and verbal complaints into consideration when deciding whether Musicians may continue to use performing privileges. Performing privileges may be denied, suspended, or revoked by Co-op Services Department Staff or a Manager on Duty for any reason, at any time.  

The views expressed by Musicians are solely those of the Musicians themselves, and do not represent the views of Willy Street Co-op.

Approved musicians are asked to sign a copy of the Musicians' Policy with the following statement: "I have read this policy and understand that I (or my child) am (is) expected to follow this policy and that performing privileges may be denied, suspended, or revoked by Co-op Services Department Staff or a Manager on Duty for any reason, at any time. If I am the musician’s legal guardian, I understand that if my child is under 13 years of age, I must accompany/supervise my child while they play music on Co-op property."

For more information, please contact Amanda Ikens at Willy East (608) 251-6776 x322 or Katie O’Connell-Jones at Willy West or Willy North at (608) 284-7800 x509.

Street Pulse Vending

Street Pulse is Madison’s Homeless Cooperative Newspaper. Visit www.streetpulsenews.org to find out more.

Willy Street Co-op supports providing opportunities for Street Pulse Vendors to sell their paper to our community in a designated area outside on Co-op property. Vendors shall conduct business in a nondiscriminatory manner. Any form of discrimination based on age, race, sex, sexual orientation, gender identity, religion, national or ethnic origin, political beliefs, veteran status, disability, or any other category protected by state or federal law is contrary to the principles and policies of Willy Street Co-op.

Criteria for selling Street Pulse on Co-op property:

  • Interested Vendors may make a one month agreement with the Owner Resources Coordinator at the store location where they plan to sell Street Pulse on one specific day per week from 10:00am-12:00pm. Agreements are issued first come, first served.
  • Agreements must be signed by both the Vendor and the Owner Resources Coordinator prior to using Co-op property. Copies of the signed agreement will be kept on file at the Co-op and issued to the Vendor.
  • Agreements may be renewed each month. Vendors are encouraged to contact the Owner Resources Coordinator to renew their agreement the week prior to expiration to guarantee their currently scheduled time.
  • Vendors are required to wear a tag or lanyard identifying them as Street Pulse Vendors.  
  • Vendors and all of the Vendor’s property must be clear of any walkways into or out of the store’s entrance.
  • Vendors may request to use a Co-op chair, and vendors must provide all other supplies they may need. Vendors are allowed to provide the following things while selling Street Pulse:
    • Copies of Street Pulse.
    • A table.
    • A display with materials about Street Pulse’s mission or relevant materials.
  • Vendors may NOT directly approach people anywhere on Co-op property or in the parking lot. Interaction must be initiated by the passerby. Aggressive canvassing or “hard-sell” tactics may result in suspension of vending privileges.
  • Clothing cannot depict slogans or images that are partisan or denoting profanity, hate speech, or sexually explicit content.
  • Street Pulse Vendors are not allowed to park in the Co-op parking lots.

Designated locations for selling Street Pulse are subject to change, at the discretion of the Manager on Duty.

Vending privileges may be denied or revoked by Co-op Services Department Staff or a Manager on Duty for any reason, at any time.  

The views expressed by Street Pulse Vendors are solely those of the Vendors themselves, and do not represent the views of Willy Street Co-op.

Community Policies

Posting Boards

Purpose

The community posting boards at Willy Street Co-op are primarily used as resources for the benefit of our communities. The boards provide a place for citizens and community groups to post fliers and posters to advertise upcoming events, items for sale or trade, services, etc. Their use corresponds with our Global Ends Policy to nourish and enrich our community and environment.

Location

At Willy East, the community posting board is located in the foyer near the free magazines and newspapers.There is a separate rack on the shelf below the board for businesses’ brochures and other outreach materials.

At Willy West, the community posting board is outside the Community Room at the end of the hallway. There are shelves below for businesses’ brochures and other outreach materials.

Requirements

Each posting must meet the following criteria:

  1. The posting date must be written in the corner of the poster/flier (event dates do not meet this requirement).
  2. Only one poster/flier may be posted per organization per event.
  3. Poster/flier cannot depict slogans or images denoting profanity, hate speech, or sexually explicit content.
  4. Please place business cards in the business card binder and pamphlets and postcards in the racks provided.
  5. Posters/fliers will be left on the board for one month. Co-op Services staff and Managers on Duty maintain this board, and remove posters/fliers after they have been up for one month.
  6. If a poster/flier does not meet the Co-op’s posting criteria, it is subject to removal.

Willy Street Co-op reserves the right to remove any and all materials from our property for any reason.

Disaster Relief

Willy Street Co-op has an agreement with Community Shares of Wisconsin that the Community CHIP program is the primary year-round benefactor of the Co-op’s register campaigns. Register campaigns are defined as charitable causes that cashiers ask customers to contribute to at checkout. Occasionally, and for not longer than six-weeks per campaign, the Co-op will request that Community CHIP share register campaign time with other Local causes or to assist with global natural disaster relief. The Co-op will not conduct more than two register campaigns at one time.

In the event of a natural disaster, the Co-op will support other groups in need of assistance when possible. For special Local fundraising, we will do our best to support 501( c )3 nonprofits, 170( c )(1) government entities, or Wis. Chapter 185 cooperative groups that are outside of Community Shares of Wisconsin if the fundraising aide requested is designed to support the general public and addresses specific issues that relate directly to our mission or ends.

All requests will be reviewed on a case-by-case basis. The Co-op refrains from fundraising for individuals. Co-op management reserves the right to accept or deny any request for any reason as well as to determine the type, amount and channel by which to deliver assistance with a preference for making as direct a donation to the end-users as possible.

Donations

Donations Budget Policy and Principles

The primary purpose of Willy Street Co-op's donations is to provide Co-op food and/or merchandise to local nonprofits that are working to improve our community. A secondary purpose of the program is to make Co-op funds available to not-for-profit groups for special projects and fundraising efforts. We recognize the support role the Co-op can play to encourage and foster neighborhood development.

The donations budget is administered by the Director of Cooperative Services and is renewed annually on our July—June Fiscal Year. In Fiscal Year 2016, the donations budget is $15,000. When cooperative businesses request funding, disbursements may be made from the co-op development budget ($5000 in FY2016). Funds for donations are capped quarterly to ensure funding is available throughout the year.

Criteria

Non-Discrimination
Groups making requests must be nondiscriminatory. Any form of discrimination based on age, race, sex, sexual orientation, gender identity, religion, national or ethnic origin, political beliefs, veteran status, disability, or any other category protected by state or federal law is contrary to the principles and policies of Willy Street Co-op.

Priority
Priority is given to the following groups: 501( c ) 3 charitable organizations, 170( c )(1) government entities (such as public schools), and cooperative businesses.

Donations are generally considered on a first come, first served basis. When multiple groups request contributions during the same period, priority is given to those who demonstrate a greater need.

Groups involved with multiple events and projects are strongly encouraged to request a lump-sum for all of the events and projects to occur from July to June. Priority is given to organizations who have not already received funding from the Co-op within a given fiscal year.

The Co-op supports fundraising, development, and educational projects or events that are consistent with the Co-op's bylaws, ends policies, and goals. Priority is given to projects and events that benefit the public, though private events that also benefit the community may also be supported.

Disqualified Requests
Organizations who engage with animals as part of achieving their mission must adopt a policy of humane animal treatment. The Co-op refrains from funding organizations that use animals for the purposes of product testing or other research.

The Co-op refrains from fundraising for or contributing to third-party charitable efforts and/or individuals.

Process
Requests must be made at least three weeks prior to funding.

Requests shall be accepted via the Co-op's online donation form only, with any supplementary materials uploaded as PDF, DOC, DOCX (maximum file size 1.5MB).

Please visit Donation request page to make a request.

Global Ends

The Williamson Street Grocery Co-op is, and will remain, an economically viable and environmentally sound business cooperatively owned by its owners; its primary mission, as expressed in article 1.1 of our Bylaws, is to operate a retail grocery store that forms a cornerstone of a vibrant community.

To evaluate progress towards these ends, the Board shall monitor whether;

Policy A:

Willy Street Grocery Co-op will be at the forefront of a cooperative and just society that:

  • has a robust local economy built around equitable relationships;
  • nourishes and enriches our community and environment; and
  • has a culture of respect, generosity, and authenticity.

These policies statements shall be reviewed at each board meeting, and the GM shall provide a monitoring report in February.

Adopted by action of the Williamson Street Grocery Co-op Board of Directors on October 12, 2002.
Amended by action of the Williamson Street Grocery Co-op Board of Directors on February 8, 2003.
Amended by action of the Williamson Street Grocery Co-op Board of Directors on April 4, 2005.

Nonprofit Collection Drives

Posted 06/13/2016 (Subject to change)

Willy Street Co-op supports providing opportunities for nonpartisan and secular 501(c)3 nonprofit organizations to collect items for the community they serve in a designated area within our store foyers. Organizations must be nondiscriminatory. Any form of discrimination based on age, race, sex, sexual orientation, gender identity, religion, national or ethnic origin, political beliefs, veteran status, disability, or any other category protected by state or federal law is contrary to the principles and policies of Willy Street Co-op.

Eligible organizations are required to provide the following information in order to organize a collection drive on Co-op property:

  • The specific dates for the drive including when the receptacle will be dropped off and picked up (approval is dependent upon the dates working for the Co-op). Drives may last a minimum of three weeks and a maximum of six weeks.
  • The receptacle (must be no larger than 24”w x 24”d x 42”h)
  • A specific contact person who will
    • Set a regular schedule (minimum weekly) for checking the receptacle and clearing it.
    • Provide a phone number and email address to notify when the receptacle is full.
    • Make sure the receptacle is promptly emptied if we call to notify that the receptacle is full (we do not have any space for overflow)
  • Any talking points for social media or customer service about the drive and any signage. Please supply suggested wording a minimum of seven days prior to the event. The receptacle must be clearly marked and signage should be letter-size to 11x17, have a headline that can be read from 10' away, and specifically list the benefiting organization, how the items will be used, and what age groups will benefit from the supplies collected.

Willy Street Co-op will provide:

  • Space for the receptacle in store foyers at participating locations
  • Posting to social media that there is a drive and that we are a drop off site
  • Information to your designated contact about the status of the receptacle
  • Customer Service assistance in answering questions about your drive

We do not allow collection drives to occur back-to-back, there must be at least two weeks between drives. Space availability is contingent upon other Co-op events concurrent with the organization’s requested dates.

Designated locations for collection drives are subject to change, at the discretion of the Manager on Duty.

Collection drive privileges may be denied or revoked by Co-op Services Department Staff or a Manager on Duty for any reason, at any time.  

Organizations wishing to promote their collection drives on site must adhere to Willy Street Co-op’s Tabling Policy.

The views expressed by organizations approved to conduct collection drives on Co-op property are solely those of the organizations themselves, and do not represent the views of Willy Street Co-op.

CO-OP SERVICES EDUCATION AND OUTREACH COORDINATOR (for all locations) Liz Hawley, 608-512-6801, email

Returns and Refunds

Returns

Customers may return items* for any reason within 90 days of purchase with a Willy Street Co-op receipt.

*Per Wisconsin statues, we cannot accept returns of alcohol (wine, beer or liquor).

Class Refunds

Registration for classes that Willy Street Co-op cancels will be refunded in full. Individuals who wish to cancel their registration for classes must contact Customer Service with 72 hours notice to receive a full refund. No refunds will be given for cancellations within 72 hours of a class. In order to cover costs incurred, there are absolutely no exceptions to the Refund Policy. For classes at Willy East, contact (608) 251-6776. For classes at Willy West, contact (608) 284-7800.